Customer Service Representative

SKECHERS USA, Inc.; St Albans; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading company in the footwear industry is seeking a Customer Service Representative for their St Albans office. The role involves managing retail accounts, resolving customer queries, and collaborating with the sales team. Candidates should possess excellent communication skills and a positive attitude, with opportunities for career growth and a competitive benefits package.

Benefits

Competitive salary and benefits package

Opportunities for career growth and development

Fun and dynamic work environment

Product discount

Free onsite parking

Qualifications

• Excellent customer-facing communication skills.
• Proficient in MS Office (Word, PowerPoint, Excel, Outlook).
• Knowledge of fashion and/or footwear industry is a plus.

Responsibilities

• Manage account management for retail accounts.
• Resolve customer queries and take sales orders.
• Liaise with warehouse and sales team regarding orders.

Skills

Customer-facing communication

Data entry attention to detail

Proficiency in MS Office

Knowledge of fashion/footwear industry

Writing skills

Problem-solving

Self-motivation

Positive outlook

Professional communication

Creativity

Job description

Customer Service Representative page is loaded

Customer Service Representative

Solicitar locations St. Albans, United Kingdom time type Tiempo completo posted on Publicado hace 2 días job requisition id JR117145 As a Customer Service Representative, you will be responsible for all aspects of account management for several National, Key, and Independent retail accounts stocking Skechers footwear.

Do you have excellent customer-facing communication skills and the ability to effectively resolve queries?

If so, we want you to join our team as a‘Skechers Customer Service Representative’.

You will be responsible for liaising with customers daily, effectively resolving queries, taking sales orders over the phone/email, and advising delivery dates. As well as liaising with our warehouse to ensure that pick tickets are raised for all designated customer orders, and advising them on our requirements is an essential part of the role.

You will also work in with our Sales team and updating them on the status of accounts/orders as necessary whilst managing the order book by maintaining accurate data on the system where necessary by our availability and requirements.

With competitive salary and benefits, plus opportunities for career growth. You can make your mark in the world of retail with Skechers!We want you to be yourself and feel welcome when you join us.

This role is office based in our St Albans Head Office.

What we’re looking for:

• Good presentation and numerate with an eye for detail when entering data.
• Proficient in MS Office (Word, PowerPoint, Excel and Outlook)
• Confidently able to communicate and liaise at all levels.
• Knowledge of fashion and/or footwear industry.
• Articulate with excellent writing skills.
• Ability to interpret documents such as customer orders, e-mails, safety rules, policies and procedures and operating/maintenance instructions.
• Ability to think outside the box.
• Be self-motivated and can work on own initiative.
• Have a positive outlook.
• Professional with good communication skills.
• Friendly and approachable.
• Creative with the ability to think ahead.

Skechers offers:

• Competitive salary and benefits package
• Opportunities for career growth and development
• A fun and dynamic work environment
• Product discount
• Free onsite parking

Find out more about our benefits and perks once you’ve applied!

This is a great opportunity to join us and make a positive impact. If you feel you can be a true brand ambassador for Skechers.

Be You - Feel Welcome

En Skechers valoramos e impulsamos la diversidad en el seno de nuestra empresa, y en consecuencia, nos aseguramos de que nuestros procesos de selección sean transparentes y justos, y que fomenten la igualdad de oportunidades para las personas que postulan y trabajan para nuestra organización.

La empresa se compromete a hacer aquellas adaptaciones que sean razonables para que personas con discapacidad que estén calificadas para ejercer el puesto de trabajo puedan realizar las funciones esenciales detalladas anteriormente.