Customer Service Representative

Absolute Sales & Marketing Recruitment Ltd.,; Crawley; Hybrid; GBP 35,000 - 40,000; Full time

Job summary

A global manufacturer of premium dental solutions is seeking a proactive Customer Service Representative. This hybrid role involves order processing, client support, and technical assistance for clinicians. Ideal for someone with a background in dental implants or medical devices, this position offers a supportive environment and growth opportunities.

Benefits

Full Benefits Package

Qualifications

• Experience in customer service or sales support within dental or medical devices.
• Knowledge of dental implants, ideally gained in a clinical, sales, or distributor role.

Responsibilities

• Respond to customer and sales rep enquiries by phone and email.
• Process orders and manage delivery queries with accuracy.
• Provide technical support on implant systems and digital workflows.

Skills

Customer Service

Communication

Attention to Detail

Job description

1 day ago Be among the first 25 applicants

Absolute Sales & Marketing Recruitment Ltd., provided pay range

This range is provided by Absolute Sales & Marketing Recruitment Ltd.,. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from Absolute Sales & Marketing Recruitment Ltd.,

Director @ Absolute Sales & Marketing Recruitment Ltd. | Top Sales & Marketing Recruitment Specialists

Location: Hybrid – 3 days in Crawley office, 2 days from home

Package: £35,000–£40,000 Basic + Bonus + Full Benefits Package

The Company

Our client is a global manufacturer of premium dental solutions with a strong clinical heritage and a growing footprint across the UK. They are recognised as one of the leading players in the dental implant space — trusted by clinicians for their innovation, product quality, and technical credibility.

With a people-first culture, supportive leadership, and a collaborative environment, this company offers an excellent opportunity to join a business where your contribution is valued and your career can progress.

The Role

We’re looking for a proactive, personable professional with experience in customer service and a solid understanding of dental implants or surgical workflows. This hybrid role combines order processing, client support, and technical assistance for clinicians and field reps.

You’ll work from the Crawley office three days a week, with two days from home. The position would suit someone who has previously worked for an implant company or distributor — perhaps a former rep, nurse, or product support specialist now seeking a more stable, office-based role that still keeps them connected to the clinical field.

Key Responsibilities

• Respond to customer and sales rep enquiries by phone and email
• Process orders and manage delivery queries with accuracy and care
• Provide technical support on implant systems and digital workflows
• Collaborate with field teams to support success in the territory
• Troubleshoot any issues and maintain a high level of service
• Build strong, lasting relationships with customers and internal colleagues
• Contribute to ongoing improvements in processes and service delivery

What We’re Looking For

• Previous experience in customer service or sales support within dental or medical devices
• Knowledge of dental implants, ideally gained in a clinical, sales, or distributor role
• Excellent communication skills and a client-focused approach
• Strong attention to detail and confidence using internal systems
• A proactive, team-player attitude and professional manner
• Based within commutable distance to Crawley

Why Join?

• Work with a respected implant brand known for clinical quality and innovation
• Join a collaborative, people-focused company with genuine growth opportunities
• Enjoy a hybrid setup with a great balance of office and remote work
• Be part of a close-knit, friendly team where your contribution matters
• Build your career in a stable, growing business with long-term vision

To Apply

If you have implant knowledge, a customer-first mindset, and want to be part of a supportive and growing team, we’d love to hear from you.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Medical Equipment Manufacturing

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