Positive and Well-Organized Customer Service Representative to Holmen UK

Holmen; London; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Service Representative to enhance customer satisfaction and support sales goals. This role involves managing a defined customer portfolio, overseeing supply chain activities, and ensuring timely deliveries. The position offers an international and welcoming work environment, where you will collaborate with teams across the UK and Sweden. If you are service-minded, methodical, and thrive under pressure, this opportunity is perfect for you. Join a supportive team and contribute to innovative solutions in a competitive market.

Benefits

Competitive salary and benefits

Supportive team with experienced colleagues

International work environment

Occasional travel to Sweden

Qualifications

• 3-5 years in B2B customer service or business administration.
• Fluent in Business English and proficient in MS Office.

Responsibilities

• Manage customer portfolio and oversee supply chain processes.
• Maintain communication with customers and support sales activities.

Skills

Problem-solving skills

Customer service orientation

Supply chain management

Data management

Forecasting

Order processing

Communication skills

Education

Degree or equivalent

Tools

MS Office

ERP systems

Job description

Positive and Well-Organized Customer Service Representative to Holmen UK

Join to apply for the Customer Service Representative role at Holmen.

Holmen, a Swedish company, is seeking a dedicated Customer Service Representative to join our UK team, working in a dynamic and innovative London office.

About Holmen

Holmen Board and Paper produces innovative, lightweight, and sustainably managed fresh fibre products for packaging, books, magazines, and advertising. Our operations are located in Sweden and the UK, including our London office.

Your Role

You will manage a defined customer portfolio, overseeing supply chain processes from planning to invoicing, ensuring customer satisfaction and supporting sales targets.

Main Responsibilities

• Maintain communication with customers, handling supply chain activities including data management, forecasting, order processing, and invoicing.
• Support sales activities and address deviations from sales targets.
• Coordinate stock, handle claims, and monitor credit situations.
• Ensure timely deliveries by liaising with transport companies.
• Collaborate with internal teams and stakeholders across the UK, Sweden, and Europe.
• Contribute to process development and take initiative.

Qualifications

• Service-minded with problem-solving skills.
• Positive, responsive, and accommodating in interactions.
• Experience with supply chain management and customer interactions.
• 3-5 years in B2B customer service or business administration.
• Methodical, deadline-oriented, and able to work calmly under pressure.
• Fluent in Business English; degree or equivalent; proficient in MS Office; ERP experience.

What We Offer

• International, welcoming, and challenging work environment.
• Supportive team with experienced colleagues.
• Competitive salary and benefits.
• 1-year full-time contract.
• Office-based in London, with occasional travel to Sweden.

Application

If you see yourself as our new colleague, apply today with your resume and screening questions.

About Holmen

Holmen is committed to sustainability, utilizing forest resources responsibly to produce premium paperboard and innovative paper products for diverse industries, with facilities in Sweden and the UK.