Customer Service Representative

Skinnydip London; Camden Town; Hybrid; GBP 19,000 - 23,000; Full time

Job summary

Skinnydip London is looking for a Store & Customer Service Representative to join our Camden hybrid team. You’ll work across the Camden store and online channels, delivering exceptional service.

You’ll assist customers in-store and online, provide product guidance, handle stock, returns and till transactions, and respond to emails and live chat. You’ll stay up-to-date with new products and promotions.

Qualifications

• Warm, approachable personality with a passion for helping customers.
• Proactive team player eager to learn and take on challenges.
• Clear and professional communication, both written and verbal.
• Strong organizational skills and ability to make quick decisions.
• Flexible to work varied shifts, including weekends, on a 30-hour week.

Responsibilities

• Deliver outstanding customer service in-store and online, ensuring every customer interaction is memorable.
• Provide knowledgeable, honest, and tailored product advice to help customers find exactly what they need.
• Maintain high visual merchandising and store standards to create an inviting shopping environment.
• Manage stock efficiently: receiving deliveries, processing returns/refunds, and rotating inventory.
• Handle sales transactions confidently and accurately on the till.
• Assist customers via email and live chat, resolving queries related to orders, refunds, and logistics.
• Keep up-to-date with Skinnydip’s latest products, promotions, and brand news.
• Support the wider team with store cleanliness, merchandising, and daily operations.
• Navigate multiple IT systems with ease to provide smooth service.

Skills

Customer service

Team player

Communication

Organizational skills

Flexibility

Job description

Store & Customer Service Representative (Hybrid Role – Camden)

Are you passionate about delivering exceptional customer experiences both in-store and online? Do you love working with a dynamic team in a fast-paced, fashion-forward environment? Skinnydip London is looking for a Store & Customer Service Representative to join us at our Camden location.

This hybrid role blends the best of retail and customer service, offering you the chance to become an expert in our products while providing top-tier support to our customers across multiple platforms.

What you’ll be doing:

• Delivering outstanding customer service in-store and online, ensuring every customer interaction is memorable
• Providing knowledgeable, honest, and tailored product advice to help customers find exactly what they need
• Maintaining high visual merchandising and store standards to create an inviting shopping environment
• Managing stock efficiently: receiving deliveries, processing returns/refunds, and rotating inventory
• Handling sales transactions confidently and accurately on the till
• Assisting customers via email and live chat, resolving queries related to orders, refunds, and logistics
• Keeping up-to-date with Skinnydip’s latest products, promotions, and brand news
• Supporting the wider team with store cleanliness, merchandising, and daily operations
• Navigating multiple IT systems with ease to provide smooth service

What we’re looking for:

• A warm, approachable, and friendly personality who loves helping people
• A proactive team player who is eager to learn and embrace new challenges
• Confidence in communicating clearly and professionally, both verbally and in writing
• Strong organizational skills and the ability to make quick decisions in a fast-paced environment
• Flexibility to work varied shifts, including weekends, as part of a 30-hour weekly schedule
• A real enthusiasm for the Skinnydip brand and products
• Gain hands-on experience in both retail and customer service, enhancing your skillset
• Be part of a supportive and vibrant team passionate about fashion and customer happiness
• Work in the heart of Camden — one of London’s most exciting retail locations
• Enjoy ongoing training and opportunities to grow within Skinnydip London

Location: Camden Store & Skinnydip London Office (Hybrid)

Hours: 37.5 hours per week, flexible shifts