Customer Service Representative

Hertz; Bristol; On-site; GBP 24,000 - 32,000; Full time

Job summary

Hertz, un leader mondial de la location de voitures, recherche un Représentant du Service Client à Bristol. Ce poste exige d'excellentes compétences en communication, une passion pour le service à la clientèle et la capacité de travailler dans un environnement dynamique. Les candidats doivent avoir un permis de conduire valide et une attitude positive envers la vente. Des opportunités de formation et de développement sont offertes pour aider les employés à progresser dans leur carrière.

Benefits

Commission non plafonnée

25 jours de congés (plus jours fériés)

Formation en service clientèle et vente

Opportunités de carrière à travers Hertz UK et Europe

Remise sur la location de voitures

Qualifications

• Permis de conduire valide au Royaume-Uni ou dans l'UE.
• Expérience précédente en service client, en vente ou dans un environnement de vente au détail.
• Attitude enthousiaste, flexible et positive envers la vente.

Responsibilities

• Fournir un service clientèle de classe mondiale lors de la location et la restitution des véhicules.
• Identifier et maximiser les opportunités de vente pour atteindre les objectifs.
• Résoudre une variété de problèmes rencontrés par les clients pendant leur voyage de location.

Skills

Communication

Vente

Résolution de problèmes

Travail en équipe

Flexibilité

Job description

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Customer Service Representative, Bristol

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Client:

Location:

Bristol, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

1536a69f5d3f

Job Views:

7

Posted:

17.06.2025

Expiry Date:

01.08.2025

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Job Description:

The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.

General Responsibilities
Our mission is to be the world's preferred car rental company, driven by people who are passionate about delivering an exceptional service to our customers across the globe. It's as simple as that.

We are currently looking for a Customer Service Representative. If you are a good team player who loves working in a fast-paced environment where no two days are the same, you could thrive as a Customer Service Representative.

We are looking for people who share our passion, energy and enthusiasm for creating unbeatable customer experiences. You'll relish the chance to make a difference to every customer journey within one of the world's largest car rental companies.

The role: Taking the wheel at Hertz

CUSTOMER SERVICE
* Provides world class customer service, creating a friendly, welcoming customer experience through personalized service during both the rent and return process maximizing customer loyalty and sales opportunities.

SELLING
* Outstanding selling skills that meet the needs of our customers, whilst identifying and maximizing opportunities to increase revenue to meet the daily, weekly, monthly, and annual targets.

PROBLEM SOLVING
* Ability to resolve a wide variety of issues that the customer might experience through their rental journey, by leveraging Hertz's proven customer service tools and methods and involving management.

TEAMWORK
* Ability to work in a fast-paced environment, efficiently and effectively to meet the quality, service, and performance goals for the location. Supporting colleagues across all roles within operations to create a smooth customer experience.

CONTROL & AUDIT
* Adheres to company SOP's for all valeting, delivery and collection provisions, to ensure the location is fully compliant. Includes control of customer data under GDPR.
Ensures rentable standard is met and any additional damage documented on return.

CONTINUOUS IMPROVEMENT
* Encourages and maintains a 'Best practice sharing culture', always striving to find ways to improve service and change mind set.

Your benefits: Fueling your journey
* Uncapped commission
* 25 days holidays (plus Bank Holidays)
* Fantastic customer service and sales training
* Wide range of training and development courses available to all employees
* Career development opportunities across Hertz UK and Europe
* Car Rental discount across Europe, including friends & family members
Essential Requirements
Your skills: What you'll need for a great journey
* A valid UK or EU driving license
* An enthusiastic, flexible and positive attitude towards selling
* Previous experience in a customer service, sales or retail environment
* Good English skills, enabling you to be a brilliant communicator
* You are willing to work on a shift Rota basis, 7 days per week and be flexible.

About Us
The Hertz Corporation has an exciting portfolio of rental car brands - including Hertz, Dollar, Thrifty and Firefly. We are one of the largest worldwide airport vehicle rental companies, and the Hertz brand is one of the most recognized in the world.

This is a brilliant opportunity for an individual who is passionate about customer service and has the ability to work collaboratively as a team to achieve targets. Please APPLY NOW
At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture - and our success and reputation as a company.
Individuals are encouraged to apply for positions because of the characteristics that make them unique.