Customer Service Representative

Premex Group; Bolton; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading company in legal, accident management, and healthcare is looking for a Technical Support professional in Bolton. This role involves processing calls, maintaining client accounts, and delivering exceptional customer service. Candidates should possess communication and IT skills and have relevant qualifications like GCSE grade C or above.

Benefits

Continuous training and development

Appraisal programmes for progression

Pension scheme

Employee referral programme

Free parking

Flexible home working options

Employee Assistance Programme

Retail and dining discounts

Wellbeing activities

Holidays increasing with service

Qualifications

• Ability to communicate effectively internally.
• Must possess IT knowledge and customer service skills.
• Organizational skills and problem-solving abilities are essential.

Responsibilities

• Process inbound and outbound calls while maintaining a professional telephone manner.
• Achieve Key Performance Indicators and high standards in service audits.
• Build excellent customer relationships and manage client accounts.

Skills

Internal Communication

IT Knowledge

Customer Service

Organizational Skills

Data Entry

Telephone Skills

Problem Solving

Education

GCSE grade C or above, NVQ Level 1 or 2, or equivalent

Job description

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Working for an ExamWorks company, what is on offer?

• Continuous training and development with support from our expert team
• Appraisal programmes for all, aiding your progression and salary increments
• Pension scheme allowing you to choose your contribution
• Employee referral programme - £250 for each referral
• Free parking
• Social events, festivals, parties, team nights in or out
• Flexible home working options where role permits
• Relaxed dress code encouraging you to dress to perform your best
• Match funding for charitable activities
• Employee Assistance Programme – legal advice, counselling, and more
• Retail, entertainment, dining, and purchase discounts
• Wellbeing activities covering mental, financial, physical health, inclusivity, environment, personal growth, fun, and recognition
• Reward & Recognition – e-vouchers aligned with our values
• Holidays increasing with length of service
• Cycle to work scheme
• "Ask Mike" – questions to our CEO, sharing your thoughts and opinions
• Opportunities for recognized qualifications

We are a group of companies operating in legal, accident management, and healthcare sectors, currently seeking a Technical Support to join us.

As a Technical Support, you will be working for EWIS.

Role responsibilities include:

• Processing inbound and outbound calls
• Achieving Key Performance Indicators
• Adhering to internal and external customer SLAs
• Providing excellent customer service and building customer relationships
• Maintaining a professional telephone manner
• Allocating work to field agents with guidance
• Managing client accounts
• Having in-depth technical knowledge of EWIS processes and procedures
• Performing to high standards using own initiative
• Operating according to ISO Quality & Security Systems
• Following company policies including GDPR, Health & Safety, and Social Media
• Producing high-quality written communication
• Achieving standards in service and quality audits
• Liaising with Field Force

Additional duties as assigned by management.

Candidate requirements:

Skills:

• Internal Communication
• IT Knowledge
• Customer Service
• Organizational Skills
• Data Entry
• Telephone Skills
• Problem Solving

Qualifications:

• GCSE grade C or above, NVQ Level 1 or 2, or equivalent

Experience:

• Administration

Note: Successful candidates will be subject to a DBS check upon offer.