Customer Service Representative

TT Electronics; Bedlington; Hybrid; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Competitive salary

Enhanced pension contributions

Healthcare cashback plan

Employee assistance programme

Site incentive plan

Discounted shopping

Cycle to Work Scheme

5 weeks annual leave

Wellbeing & sustainability culture

Job summary

TT Electronics in the United Kingdom is seeking a Customer Service Representative for the Microelectronics value stream. You will be the primary contact between customers and the organisation, ensuring accurate order management, clear communication, and high levels of customer satisfaction.

You’ll play a vital role in ensuring seamless order management and issue resolution in a highly regulated, high-precision environment, coordinating with production, planning and logistics teams to support

Qualifications

• Excellent attention to detail and accuracy in data entry.
• A clear and professional communication style, both written and verbal.
• Highly organised with the ability to meet strict deadlines.
• A customer focused, professional, and proactive mindset.
• A calm, solution oriented approach.
• Confident working both independently and collaboratively within a small team.

Responsibilities

• Serve as the main point of contact for customers regarding quotes, orders, delivery status, and general enquiries.
• Support the Sales function with timely submission of quotes and follow ups to achieve department order intake targets.
• Process customer orders accurately in the SAP ERP system; manage acknowledgments, changes and cancellations.
• Coordinate shipment schedules in line with production plans and customer requirements.
• Liaise with production, planning, quality, engineering, and logistics teams to support customer needs.
• Ensure orders comply with customer specifications, contracts, and quality standards.
• Support investigations and resolution of customer complaints and non-conformances; assist with root cause analysis.

Skills

Attention to detail

Clear communication

Highly organised

Customer focused

Calm problem solver

Independent & collaborative

Manufacturing experience helpful

Tools

SAP

Job description

Company Overview

COME JOIN OUR JOURNEY!

When you join TT, you join our global community of visionaries, creators, and achievers dedicated to engineering and manufacturing electronic solutions enabling a safer, healthier and more sustainable world. Simply put, we are a global manufacturer with a passion for engineering advanced electronics that benefit our planet and people for future generations. We are committed to having a positive impact on the world through a culture built around safety, transparency, collaboration, and positive relationships. Our teams are fuelled by performance and expertise, leading the charge in innovation, efficiency and delivering world-class customer service. Be part of the journey.

Role Overview and Responsibilities

Are you passionate about delivering outstanding customer experiences?

As a Customer Service Representative in ourMicroelectronics value stream, you'll be the primary point of contact between customers and the organisation, ensuring accurate order management, clear communication, and high levels of customer satisfaction.

You’ll play a vital role in ensuring seamless order management and issue resolution, all within a highly regulated, high-precision environment.

Key Responsibilities include but are not limited to:

Customer Support & Communication

• Serve as the main point of contact for customers regarding quotes, orders, delivery status, and general enquiries

Quote Management

• Support the Sales function with timely submission of quotes and follow ups to achieve department order intake targets

Order Management

• Process customer orders accurately in the SAP ERP system
• Manage order acknowledgments, changes, and cancellations
• Coordinate shipment schedules in line with production plans and customer requirements

Internal Coordination

• Liaise with production, planning, quality, engineering, and logistics teams to support customer needs

Quality, Compliance & Documentation

• Ensure orders comply with customer specifications, contracts, and quality standards

Issue Resolution & Continuous Improvement

• Support investigations and resolution of customer complaints and non-conformances
• Assist with root cause analysis and corrective actions

Qualifications, Skills and Attributes

What We Look For:

• Excellent attention to detail and accuracy in data entry
• A clear and professional communication style, both written and verbal
• Highly organised with the ability to meet strict deadlines
• A customer focused, professional, and proactive mindset.
• A calm, solution oriented approach.
• Confident working both independently and collaboratively within a small team
• Prior experience working within a customer service or sales role within a busy manufacturing business would enhance your application, but is not essential to apply

You’ll be part of a collaborative, quality driven team, where precision matters, customer relationships count, and your contribution truly makes an impact.

What We Offer You:

• A competitive Salary
• Enhanced pension contributions
• Healthcare cashback plan
• Employee assistance programme
• Site incentive plan
• Financial wellbeing benefit
• Discounted online and high street shopping and lifestyle vouchers
• Cycle to Work Scheme
• Discounted RAC membership
• Discounted Gym membership
• 5 weeks (in hours) annual leave plus bank holidays
• A supportive and friendly working environment with a focus on wellbeing and sustainability

TT Electronics are committed to Equality, Diversity and Inclusion and actively encourage applications from under-represented groups.

Please be aware that many roles at TT Electronics are subject to both security and export control restrictions which means thatlimitations relating to nationality may apply. As a minimum and after offer stage, all successful candidates must achieve Baseline Personnel Security Standard (BPSS). TT Electronics is unable to sponsor work visas for this role.

We hold Health and Safety in the highest regard at TT, with the Wellbeing of our employees our top priority. Any successful candidate will be required to successfully pass a pre-employment Drug and Alcohol Screening.

Solving Technology Challenges for a Sustainable World

We want the very best people in our TT family across the globe – so we welcome applications from everyone, to celebrate a diverse mix of experiences, backgrounds and identities. We are committed to equality of opportunity for all and you can rest assured that TT Electronics takes positive steps to ensure we are an inclusive business, that will welcome and support you, from your initial application to wherever your career takes you!

#WeAreTT #BeMeAtTT

TT Electronics does not accept any unsolicited CVs from third parties. Any CVs submitted by a third party for this or any other position will not be subject to any recruitment fees if hired.