Customer Programme Manager

TT Electronics; Fairford; On-site; GBP 60,000 - 80,000; Full time

Benefits offered by this job

Competitive Salary

Enhanced pension contributions

Healthcare cashback plan

Employee assistance programme

Site incentive plan

Financial wellbeing benefit

Discounted shopping

Job summary

TT Electronics in Fairford is seeking a Customer Programme Manager to own a portfolio of key accounts, acting as the bridge between customers and our Sales, Engineering and Operations teams to deliver on-time promises.

You will lead business reviews, forecast revenue, manage contracts, resolve challenges and identify opportunities, driving value for both customers and TT Electronics. Some UK travel may be required.

Qualifications

• Proven account management experience.
• The ability to read and analyse periodicals, business reports, correspondence and procedure manuals.
• The ability to read a P&L, calculate figures and amounts such as discounts, interest, commissions, proportions, percentages.
• The ability to solve practical problems.
• The ability to use MS Office software, including building spreadsheets, databases, gantt charts, slide presentations, and business systems software (CRM, ERP).

Responsibilities

• Leading customer interactions, including regular meetings, business reviews and strategic discussions.
• Ensuring all customer commitments are met or exceeded.
• Seeking out new business opportunities.
• Managing and resolving issues and escalations.
• Ensuring accurate and timely financial forecasting, including revenue, order intake and backlog.
• Overseeing contract execution to minimise risk and ensure compliance.
• Securing timely payment collection and managing pricing deviations.
• Maintaining accurate data within the ERP system.
• Driving continuous improvement initiatives to enhance service levels and operational efficiency.
• Utilising standards tools and processes to regularly report to TT Electronics' leadership team on account status, opportunities, problems and outlook.

Skills

Account management

P&L understanding

MS Office

CRM

ERP

Tools

CRM

ERP

Job description

Role Overview and Responsibilities

Are you passionate about building trusted customer relationships?As a Customer Programme Manager at TT Electronics in Fairford, you'll play a pivotal role in delivering a first-class experience for our customers while helping our business grow.

You'll take ownership of a portfolio of key accounts, becoming the link between our customers and our Sales, Engineering and Operations teams. From leading business reviews and managing contracts to forecasting revenue and resolving challenges, you'll make sure our promises are delivered on time, every time.

This is a role where commercial awareness, customer focus and collaboration come together. You'll identify opportunities, reduce risk, improve performance, helping create lasting value for both our customers and TT Electronics.

Key Responsibilities Include:

• Leading customer interactions, including regular meetings, business reviews and strategic discussions.
• Ensuring all customer commitments are met or exceeded.
• Seeking out new business opportunities.
• Managing and resolving issues and escalations.
• Ensuring accurate and timely financial forecasting, including revenue, order intake and backlog.
• Overseeing contract execution to minimise risk and ensure compliance.
• Securing timely payment collection and managing pricing deviations.
• Maintaining accurate data within the ERP system.
• Driving continuous improvement initiatives to enhance service levels and operational efficiency.
• Utilising standards tools and processes to regularly report to TT Electronics' leadership team on account status, opportunities, problems and outlook.

Qualifications, Skills and Attributes

What We Look For:

• Proven account management experience.
• The ability to read and analyse periodicals, business reports, correspondence and procedure manuals.
• The ability to read a P&L, calculate figures and amounts such as discounts, interest, commissions, proportions, percentages.
• The ability to solve practical problems.
• The ability to use MS Office software, including building spreadsheets, databases, gantt charts, slide presentations, and business systems software (CRM, ERP).

You'll be primarily based at our Fairford site, but also may be required to work from another TT site. Some UK, and occasional international travel may be required.

What we offer you

• Competitive Salary
• Enhanced pension contributions
• Healthcare cashback plan
• Employee assistance programme
• Site incentive plan
• Financial wellbeing benefit
• Discounted online and high street shopping and lifestyle vouchers
• Cycle to Work Scheme
• Discounted RAC membership
• Discounted Gym membership
• 5 weeks (in hours) annual leave plus bank holidays
• A supportive and friendly working environment with a focus on wellbeing and sustainability

TT Electronics are committed to Equality, Diversity and Inclusion and actively encourage applications from under-represented groups.

Please be aware that many roles at TT Electronics are subject to both security and export control restrictions which means thatlimitations relating to nationality may apply. As a minimum and after offer stage, all successful candidates must achieve Baseline Personnel Security Standard (BPSS). TT Electronics is unable to sponsor work visas for this role.

Successful candidates will be required to undertake pre and during employment drug and alcohol testing.

Solving Technology Challenges for a Sustainable World

We want the very best people in our TT family across the globe – so we welcome applications from everyone, to celebrate a diverse mix of experiences, backgrounds and identities. We are committed to equality of opportunity for all and you can rest assured that TT Electronics takes positive steps to ensure we are an inclusive business, that will welcome and support you, from your initial application to wherever your career takes you!

#WeAreTT #BeMeAtTT

TT Electronics does not accept any unsolicited CVs from third parties. Any CVs submitted by a third party for this or any other position will not be subject to any recruitment fees if hired.