Customer Service Rep - Lisburn

Air-tastic Limited; Lisburn; On-site; GBP 17,908; Full time

Job summary

A growing entertainment company in Lisburn is seeking Customer Service Representatives to join their team. This role entails engaging with customers across various centres, managing inquiries via phone and email, and assisting with bookings. Ideal candidates should possess strong communication skills, attention to detail, and a good grasp of the English language. Full training will be provided, and applicants can apply by emailing their CV. This is a full-time or part-time position with regular office hours.

Qualifications

• Strong interpersonal and communication skills, with the ability to build rapport with people.
• Excellent grasp of the English language in both spoken and written communication.
• Excellent organizational skills and attention to detail.
• An approachable and enthusiastic manner and a 'can do' attitude.
• Ability to work independently and as part of a team.
• Good knowledge of Microsoft Office Suite – Word, Excel, or equivalent platforms.

Responsibilities

• Professionally handle all customer enquiries by phone, online booking, social media, and email.
• Handle customer feedback in a calm and professional manner.
• Communicate with management to ensure a good customer experience.
• Help customers navigate the booking system and provide assistance.
• Keep up to date with competitions, policies, and procedures.
• Take payments over the phone for bookings and upsell activities.
• Organize group bookings for schools, youth groups, or corporate events.
• Handle sales calls, both inbound and outbound.
• Maintain accurate records of bookings and customer interactions.

Skills

Interpersonal skills

Communication skills

Organizational skills

Teamwork

Microsoft Office Suite

Job description

Department: Sales and Customer Relations.

ReportsTo: Sales and Customer Relations Manager

Role Type: Office Based, located in Airtastic Lisburn,

Full time or part time – Monday to Sunday – regular office hours.

Salary: £13 per hour

The Person

An exciting opportunity has opened within Airtastic for Customer Service Representatives to join our growing and successful Customer Service team and be responsible to engage with customers across all Airtastic and Funky Monkeys centres within Northern Ireland and ROI.

The ideal candidate is someone able to confidently communicate and engage with our customers, answering phone and e‑mail enquiries and assisting with bookings across all of our centres.

The Role – Main Responsibilities

• To professionally handle all customer enquiries by telephone, online booking, social media platforms and email.
• To confidently handle any customer feedback in a calm and professional manner.
• Be able to confidently communicate with the management of our centres to ensure a good customer experience in the centres.
• To help customers navigate their way through the booking system and provide insightful and comprehensive assistance when required.
• To keep up to date with the latest competitions, policies, procedures and advise our customers accordingly.
• To be able to take payments over the phone for existing, new bookings and upsell activities when appropriate.
• To organise groups bookings within the centres. This can be either school and youth groups, or corporate team building packages.
• To handle sales calls, both inbound and outbound.
• To keep good and accurate records of all bookings and customer interactions.

Experience /Skills/Attributes

Full training will be given for the role but successful candidates will have:

• Strong interpersonal and communication skills, with the ability to build rapport with people.
• Excellent grasp of the English language in both spoken and written communication.
• Excellent organizational skills and attention to detail.
• An approachable and enthusiastic manner and a “can do” attitude.
• Ability to work independently and as part of a team.
• Good knowledge of Microsoft Office Suite – Word, Excel or equivalent platforms.

Or e‑mail your CV to [e-mail]. Reference ID: Customer Service Representative

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