Customer Service Representative

Sensient Technologies Corporation; Milton Keynes; On-site; GBP 21,000 - 30,000; Full time

Job summary

Sensient Technologies Corporation is seeking a Customer Services Representative to join our Milton Keynes team. You will manage the receipt of customer orders and progress them through the fulfillment cycle, supporting Planning, Purchasing, Transport & Distribution, and Site Administration.

You will interact with internal teams, ensure accurate order entry, and monitor delivery dates. The role requires English fluency and numeracy, plus exposure to ERP systems, with onsite work five days a week.

Qualifications

• Good secondary education and experience with B2B customers
• Fluency in English plus one additional European language, ideally French
• Excel proficiency and numeracy; familiarity with ERP systems

Responsibilities

• Receive, verify accuracy and enter customer orders; liaise with Planning and confirm delivery dates
• Manage customer enquiries; resolve queries; source and provide information
• Interrogate data systems and generate reports for management reporting
• Take ownership of and monitor orders; champion OTIF completion
• Track order progress and analyse data

Skills

English fluency

Additional European language

Numeracy

Education

Secondary education

Tools

Microsoft Excel

ERP systems

Job description

Imagine we are filling this great customer service role - imagine how rewarding that could be for your career We are looking for an experienced Customer Services Representative to join our team in our Milton Keynes office. As part of this team, you will manage the receipt of customer orders and progress their completion through the order fulfilment cycle, whilst providing support to interrelated functions including Purchasing, Planning, Transport & Distribution, Commercial and Site Administration duties.

What you’ll do:

• Receive, verify accuracy and enter customer orders, liaise with Planning and confirm delivery dates with customers
• Manage customer enquiries, resolve queries, source and provide information
• Interrogate data systems and generate reports for management reporting
• Take ownership of and monitor your orders, and champion your OTIF completion
• Track order progress and analyse data

What you’ll bring:

• Good secondary education plus work experience in dealing with B2B customers
• Fluency in English plus one additional European Language, ideally French
• Microsoft Excel working knowledge
• Numerate and familiar with ERP systems
• Excellent organizational, communication and administrative skills
• Export experience would be advantageous

What you’ll get:

• Opportunity to collaborate with your local colleagues, onsite 5 days per week
• An excellent salary, benefit offering and development opportunities
• An opportunity for occasional travel for business meetings with international colleagues
• A thorough and effective training experience during onboarding and beyond
• Your manager is known for empowering the team to make decisions, which is reflected in a remarkable team spirit

About Sensient:

Sensient Technologies Corporation is a leading global manufacturer and marketer of colors, flavors, and extracts. Sensient employs advanced technologies at facilities around the world to develop specialty food and beverage systems, cosmetic and pharmaceutical systems, specialty colors, and other specialty and fine chemicals. The Company's customers include major international manufacturers representing most of the world's best-known brands.

About Sensient Flavors:

Sensient Flavors offers innovative, global taste solutions and specialized flavor delivery systems that help bring life to your food and beverage products. Our leading-edge technologies reflect our core philosophies to be dynamic and innovative and to add value to your applications.

As a dynamic and diversified global leader, we offer an excellent salary and comprehensive benefits package. For more information, visit our website at http://www.sensient.com

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