IT Service Engineer

Sensient Technologies; Milton Keynes; On-site; GBP 28,000 - 36,000; Full time

Job summary

Sensient Technologies in Milton Keynes is seeking a front-line IT Service Desk Engineer focused on end-user support across a global user base. You will resolve technical issues, escalate when needed, and communicate updates clearly to customers and colleagues.

You’ll work in a fast-paced, 24x7 environment, supporting Office 365 and ServiceNow, collaborating with IT teams on deployments, and contributing to high customer satisfaction through professional service and thorough documentation.

Qualifications

• Proven experience in a Service Desk or IT support role in a global 24x7 environment.
• Strong understanding of Office 365 and ServiceNow.
• Ability to handle multiple priorities with attention to detail, documentation, and follow-through.
• Excellent problem-solving skills and a solid technical background.
• English as the primary language; multilingual is a plus.

Responsibilities

• Provide end-user IT support and resolve a wide range of issues.
• Escalate to other IT teams and communicate progress clearly to users.
• Act as liaison between service desk and business units, giving status updates.
• Resolve problems with desktops, laptops, printers, and software applications.
• Participate in local and global IT projects, deployments, and testing.
• Be available for after-hours and on-call rotations.

Skills

Strong communication

Customer service

Organizational skills

Multilingual

Tools

Office 365

ServiceNow

Job description

At Sensient Technologies, we are looking for a customer service focused front-line IT Service Desk Engineerto join our team in Milton Keynes to provide end-user support to a global user base. As a Service Desk Engineer, you will make an impact on employee productivity by resolving technical issues efficiently, escalating to other IT teams, and thoroughly communicating updates.

What you’ll do:

• This role focuses on highly professional end-user satisfaction and blends technical problem-solving with exceptional customer service/communication skills.
• Act as a liaison between service desk and other business units and provide status of progress to the customer, facilitating clear and consistent communication
• Ensure that all tickets requiring follow-up work and/or calls receive appropriate attention and serve as a point of contact for technical support, resolving a wide range of IT issuesthroughout the organisation
• Resolve problems related to desktop computers, laptops, printers, copiers, scanners, software applications, etc
• Identify emerging trends and issues, and make suggestions for technical solutions to solve current and possible future problems
• Participate in local and global projects led by various teams in IT, which includes new deployments and testing of new solutions

What you’ll bring

• Proven experience in a Service Desk or IT support role, with previous experience in a global 24x7 technical team supporting applications and hardware in office, lab, and manufacturing environments
• Working experience or strong understanding of enterprise technologies (Office 365 and ServiceNow)
• Ability to work in a fast-paced environment and manage multiple priorities effectively with high attention to detail, documentation, and follow-through
• Strong technical background with excellent problem-solving skills
• English as a primary language, multilingual preferred
• Strong customer service mindset with excellent interpersonal, communication, and organizational skills
• Ability to lift 35 pounds
• Ability to participate in after-hours and on-call work rotations

What you'll get:

• An opportunity as a valued member of the Service Desk team to work collaboratively globally across all IT Teams for timely resolutions
• An opportunity to collaborate with your local colleagues, onsite 5 days per week
• An excellent salary, benefit offering and development opportunities
• A thorough and effective training experience during onboarding and beyond

About Sensient Flavors:

Sensient Flavors offers innovative, global taste solutions and specialized flavor delivery systems that help bring life to your food and beverage products. Our leading-edge technologies reflect our core philosophies to be dynamic and innovative and to add value to your applications.

About Sensient:

Sensient Technologies Corporation is a leading global manufacturer and marketer of colors, flavors, and extracts. Sensient employs advanced technologies at facilities around the world to develop specialty food and beverage systems, cosmetic and pharmaceutical systems, specialty colors, and other specialty and fine chemicals. The Company's customers include major international manufacturers representing most of the world's best-known brands.

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