Customer Service Representative

Sensient Technologies Careers; Milton Keynes; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Onsite 5 days per week

Competitive salary and benefits

Occasional international travel

Comprehensive onboarding and training

Job summary

Sensient Technologies Careers is seeking a Customer Services Representative in Milton Keynes. You will manage customer orders, coordinate with Planning, and ensure timely delivery while supporting Purchasing, Transport & Distribution, and Site Administration.

You will handle enquiries, analyze data, and generate reports for management. The role requires English fluency and a proactive, organized approach, with onsite work and opportunities for travel where appropriate.

Qualifications

• Secondary education completed with experience in B2B customer handling.
• Fluent English plus one additional European language (French preferred).
• Proficient in Microsoft Excel and data analysis.
• Numerate and familiar with ERP systems.
• Strong organizational, communication, and administrative skills.
• Export experience would be advantageous.

Responsibilities

• Receive, verify and enter customer orders; liaise with Planning and confirm delivery dates.
• Manage customer enquiries, resolve queries, source information.
• Interrogate data systems and generate management reports.
• Take ownership of orders and monitor OTIF completion.
• Track order progress and analyse data.

Skills

B2B customer handling

Fluent English

Excel

ERP familiarity

Organizational skills

Communication skills

Tools

ERP systems

Job description

Imagine we are filling this great customer service role - imagine how rewarding that could be for your career

We are looking for an experienced Customer Services Representative to join our team in our Milton Keynes office. As part of this team, you will manage the receipt of customer orders and progress their completion through the order fulfilment cycle, whilst providing support to interrelated functions including Purchasing, Planning, Transport & Distribution, Commercial and Site Administration duties.

What you’ll do:

• Receive, verify accuracy and enter customer orders, liaise with Planning and confirm delivery dates with customers
• Manage customer enquiries, resolve queries, source and provide information
• Interrogate data systems and generate reports for management reporting
• Take ownership of and monitor your orders, and champion your OTIF completion
• Track order progress and analyse data

What you’ll bring:

• Good secondary education plus work experience in dealing with B2B customers
• Fluency in English plus one additional European language, ideally French
• Microsoft Excel working knowledge
• Numerate and familiar with ERP systems
• Excellent organizational, communication and administrative skills
• Export experience would be advantageous

What you’ll get:

• Opportunity to collaborate with your local colleagues, onsite 5 days per week
• An excellent salary, benefit offering and development opportunities
• An opportunity for occasional travel for business meetings with international colleagues
• A thorough and effective training experience during onboarding and beyond