Customer Service/Receptionist Apprentice

Sika AG; Welwyn Garden City; On-site; GBP 12,000 - 16,000; Full time

Benefits offered by this job

Competitive apprentice salary and bene

Career development pathways within Sik

Potential for a permanent role upon rs

Job summary

Sika AG in Welwyn Garden City is offering a Customer Service Reception Apprenticeship. You will gain hands-on experience in front-of-house reception, administration, and office coordination while working toward a nationally recognised qualification.

You’ll greet visitors, handle calls, support mail and room organisation, and assist with internal communications and order processing within the Customer Service team. A structured apprenticeship with mentoring awaits.

Qualifications

• Genuine customer focus and professional demeanour required.
• Strong written and verbal communication skills.
• Interest in customer service and office administration.

Responsibilities

• Greet visitors and manage reception duties with professionalism.
• Handle incoming calls and direct enquiries to the appropriate departments.
• Support mail handling, meeting room organisation and office supplies.
• Assist with internal communications and order processing for the team.
• Maintain a tidy and welcoming reception area and contribute to office operations.

Skills

Customer service

Communication skills

Office administration

Education

GCSEs (or equivalent) in English and Maths

Job description

• Full-time
• Region: EMEA
• Area: Europe North
• Global Department: Customer Service

Company Description

Sika is a specialty chemicals company with a globally leading position in the development and production of systems and products for bonding, sealing, damping, reinforcing, and protection in the building sector and industry. Sika has subsidiaries in 102 countries around the world, produces in over 400 factories, and develops innovative technologies for customers worldwide. In doing so, it plays a crucial role in enabling the transformation of the construction and transportation industries toward greater environmental compatibility. In 2024, Sika’s more than 34,000 employees generated annual sales of CHF 11.76 billion.

Job Description

As a Customer Service Reception Apprentice, you’ll be the welcoming face of our business, playing a key role in delivering exceptional front-of-house service. This is a fantastic opportunity to gain hands‑on experience in customer service, administration, and office coordination while working towards a nationally recognised qualification.

What You’ll Be Doing

• Greeting visitors and managing reception duties with professionalism and warmth
• Handling incoming calls and directing enquiries to the appropriate departments
• Supporting administrative tasks including mail handling, organisation of meeting rooms, and office supplies
• Assisting with internal communications and supporting the wider Customer Service team with Customer Order Processing and general queries
• Maintaining a tidy and welcoming reception area
• Learning about customer service best practices and office operations

What You’ll Gain

• A structured apprenticeship programme with on‑job training and a recognised qualification in Customer Service
• Development of communication, organisational, problem solving and administrative skills
• A supportive team environment with a dedicated mentor and line manager
• Exposure to a professional office environment and business operations
• Development of communication, problem‑solving, and organisational skills
• In addition, you will be an integral member of a supportive and welcoming team who will there every step of the way.

Qualifications

What We’re Looking For

• Friendly and professional demeanour with excellent interpersonal skills
• A genuine Customer Focus, demonstrating our commitment to delivering an exceptional Customer Experience
• Strong attention to detail and organisational abilities, coupled with a proactive can‑do attitude and willingness to learn
• Good written and verbal communication skills and an interest in Customer Service and Office Administration
• Ability to collaborate and work in a team
• GCSEs (or equivalent) in English and Maths

Additional Information

The Perks

• Competitive apprentice salary and benefits package
• Career development pathways within Sika
• Potential for a permanent role upon successful completion

We offer competitive salaries, aligned with local market benchmarks and the specific scope and responsibilities of each role. Compensation is determined based skills relevant to the position, education and/or training. We are committed to fair and equitable pay practices in accordance with applicable laws and regulations.