Customer Service Officer- Reception

Stockporthomes; Stockport; On-site; GBP 20,000 - 25,000; Part time

Job summary

Stockport Homes Group is seeking a part-time Customer Services Officer for its busy reception area. This role involves providing high-quality customer service to create a welcoming environment and support clients often facing challenging situations. The ideal candidate will possess strong communication skills and a commitment to enhancing customer experiences.

Qualifications

• Very customer focused with excellent written and verbal communication skills.
• Interest in supporting people in difficult situations.

Responsibilities

• Create a friendly and relaxing environment for customers.
• Provide exceptional and efficient customer service.
• Answer queries in a caring and helpful way.

Skills

Customer Focus

Communication Skills

IT Knowledge

Tools

Microsoft Office

Job description

This is a Permanent , Part Time vacancy that will close in 9 days at 23:59 BST .

The Vacancy

Permanent, Part-Time (18.5 hours per week)

Stockport Homes Group manages a 12,000 strong housing stock on behalf of Stockport Council. Providing high quality affordable housing is something we are passionate about;

We're looking for a Customer Services officer to join our driven and friendly team working in our busy reception area at our head officer Cornerstone in the centre of Stockport town centre.

Our customer service officers are often the first point of contact for our customers, making them crucial to delivering a first class customer experience.

This is a fantastic chance for someone to join our award winning, successful business and really put their talents to the test.

The successful candidate will:

• Help us to create a friendly, relaxing and professional environment.
• Build strong rapport with reoccurring customers.
• Provide exceptional and efficient customer service to everyone who visits.
• Answer queries in a caring and helpful way, making sure everyone feels valued.

You will need to be very customer focussed, have excellent written and verbal communication skills a working knowledge of IT and Microsoft Office applications and have a real interest in supporting people who are often in difficult situations.

This is a part time position working 18.5 hours per week Wednesday – Friday between the hours of 8.30am – 5pm.

The SHG “Be You” approach sums up our belief that everyone has the right to be who they are, and to be that person at work, in line with SHG’s Values. We’re always looking to improve diversity within our teams to enhance this culture and to be truly representative of the communities we work in.

This role will be on Stockport Homes Limited terms and conditions.

The successful applicant's appointment will be subject to satisfactory basicclearance by the Disclosure and Barring Service.

We understand that if you don'tmeet every requirement, you may be hesitant to apply but westill want to hear from you and encourage you to submit an application detailing your experiences, achievements, and the value you can bring to our team.

If you require any reasonable adjustments to complete your application, please contact the People & OD Team on [e-mail].

Please note that we do not accept applications through third-party websites. To ensure your application is reviewed, please apply directly through our careers page.

We encourage you to apply early! We may close the vacancy sooner if we find the right candidate.

About Us

Welcome to Stockport Homes Group (SHG), an umbrella organisation for four, socially responsible interdependent companies within the housing sector. What makes us unique is our vision: one where entrepreneurship and commercialisation go hand in hand with social impact.

We are Stockport's largest landlord, managing over 12,000 properties on behalf of Stockport Council and Private Landlords, as well as our own growing portfolio of new build homes.

As builders, landlords, architects and developers we believe in collective responsibility for more affordable housing. Equally, through a commitment to a range of wrap around services we look for ways to improve people's lives: fromadvice and support on health and wellbeing, to employment,educational opportunitiesand help in the home.

All our profit is reinvested within thegroup to maximise opportunities for those who most need our help.

Companies within SHG:

Stockport Homes- Stockport Homes was formed in 2005, to manage housing stock across Stockport on behalf of Stockport Council. As a limited company, we operate as an ALMO which is an ‘Arm’s length management organisation’, so whilst the company is owned by the Council, we operate independently on day-to-day matters and in delivering services to our customers. We are committed to providing quality homes across Stockport and listening to the voice of our customers to continually improve our services.

Three Sixty - Three Sixty delivers innovative, high-quality construction, maintenance and facilities management services across Stockport, Greater Manchester and Cheshire. We are trades people who operate with a friendly, community-led approach. We get the balance right between excellent customer service and service delivery. We take pride in giving back to our local communities and each year we Gift Aid our profits to SKylight to support the work they do to help Stockport and the borough thrive.

Skylight - SKylight is a Charitable Community Benefit Society, established in 2018, dedicated to transforming lives in Stockport. We work closely with local communities to support people into employment, alleviate poverty and enhance digital skills. Our services help individuals live independently while fostering strong community networks, particularly for those facing disadvantages. We are proud to contribute to making Stockport a great place to live and work.

Viaduct Housing Partnership - Formed in 2017, Viaduct is a development partnership between Stockport Homes Group and Stockport Council, focusing on building more affordable homes in Stockport.

SHG is proud to be an award-winning organisation dedicated to transforming the lives and communities of our customers and as a public-private sector fusion, SHG is focused on future growth and excellence - looking for the best people to join the Group to be on this exciting journey.