Healthcare Customer Care Specialist

ConvaTec Inc.; Runcorn; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Target Incentive

Private Medical Pension Scheme

Job summary

Convatec is seeking a Customer Service Representative to provide outstanding care to Amcare by Convatec customers. You will respond to inquiries, process orders and help grow business through referrals and retention programs.

The role requires 1–2 years in customer service with strong communication, empathy and collaborative skills. A customer-focused approach and excellent English are essential.

Qualifications

• 1–2 years of customer service experience, preferably in healthcare.
• Strong empathy with active listening and clear communication.
• Ability to handle queries via phone, email and in person.
• Excellent organisational skills with attention to detail.

Responsibilities

• Support customers by phone, electronically and face to face.
• Process customer orders via inbound/outbound telephone, email and post.
• Respond promptly to customer and colleague enquiries.
• Maintain complete and accurate records of all customer interactions in the CRM system.
• Maximise referral opportunities and pass leads to the relevant referral specialist.
• Drive long-term relationships and strengthen retention via customer registration to me+™ programme.
• Follow procedures while seeking improvements to processes.
• Develop relationships with customers through empathy and diplomacy.

Skills

Active listening

Problem solving

Communication skills

CRM experience

Team collaboration

Organizational skills

Multitasking

Microsoft Excel

Tools

CRM system

Job description

Convatec is seeking a Customer Service Representative to provide outstanding care to Amcare by Convatec customers. You will respond to inquiries, process orders and help grow business through referrals and retention programs.

The role requires 1–2 years in customer service with strong communication, empathy and collaborative skills. A customer-focused approach and excellent English are essential.