Customer Service Pro — Flexible Hours, Bonuses & Perks

William Hill; Leiston; On-site; GBP 18,000 - 21,000; Full time

Benefits offered by this job

Annual pay review

Bonus scheme

28 days holiday pro rata

Birthday day off

Pension match 4%

Discounts

Training and development

Job summary

William Hill in the United Kingdom seeks retail staff to welcome customers, process bets, and assist with queries. You’ll demonstrate betting terminals, build customer relationships, and champion safer gambling while supporting shop opening/closing as needed.

Shifts include evenings and weekends; the role offers annual pay reviews, a bonus scheme, 28 days’ holiday pro rata, a paid birthday day off, a pension match to 4%, discounts, and development opportunities.

Qualifications

• Age 18+ (it's a legal requirement).
• Have a passion for delivering great customer service.
• Strong interpersonal and empathy skills with the ability to engage with customers from all walks of life.

Responsibilities

• Welcoming customers with a friendly face.
• Processing bets and assisting with customer queries.
• Helping customers by demonstrating how to use betting terminals.
• Building relationships with our customers and providing an excellent customer service.
• Championing safer gambling at all times.
• Supporting managers with shop displays and opening / closing activities as required.

Skills

Customer service

Interpersonal skills

Empathy

Job description

William Hill in the United Kingdom seeks retail staff to welcome customers, process bets, and assist with queries. You’ll demonstrate betting terminals, build customer relationships, and champion safer gambling while supporting shop opening/closing as needed.

Shifts include evenings and weekends; the role offers annual pay reviews, a bonus scheme, 28 days’ holiday pro rata, a paid birthday day off, a pension match to 4%, discounts, and development opportunities.