Customer Service Practitioner Apprentice

Rugby Borough Council; Rugby; On-site; GBP 10,000 - 40,000; Full time

Job summary

Join a forward-thinking council as a Customer Service Practitioner Apprentice, where you will play a vital role in enhancing community services. This apprenticeship offers a unique opportunity to develop your skills while working in a supportive environment. You will be part of a dedicated team, helping customers navigate a range of services, from refuse collection to community safety. With a strong commitment to personal growth and wellbeing, this role not only prepares you for a successful career in customer service but also allows you to contribute positively to your community. If you are passionate about helping others and eager to learn, this is the perfect opportunity for you.

Benefits

35 days annual leave

Generous Local Government Pension Scheme

Subsidised Parking

Structured Induction Program

Learning and Development Opportunities

Payment of Professional Subscription

Family Friendly Policies

Independent Health & Wellbeing Support

Generous Compassionate Leave

Retail Discounts

Qualifications

• GCSEs in Maths and English grade 4/C or above required.
• Excellent interpersonal and communication skills are essential.

Responsibilities

• Respond to customer enquiries about services like refuse, council tax, and housing.
• Assist customers in accessing and paying for services via various channels.

Skills

Interpersonal Skills

Communication Skills

Customer Service

Problem Solving

Education

GCSE in Maths

GCSE in English

Job description

Customer Service Practitioner Apprentice

Age related Apprentice salary

Rugby Borough Council is dedicated to both Community and Colleague growth. With a focus on wellbeing and personal development, we offer a range of career opportunities where you can take pride in the positive changes you help create. Join an organisation committed to the success of one of the Country’s fastest-growing boroughs and the people who make it thrive.

About the role

As our Customer Service Practitioner Apprentice, you’ll be working as part of a team of Customer Service Advisors, responding to requests for information about a range of enquiries and services about refuse and recycling, council tax, housing tenancies and repairs, environmental issues, the electoral roll, licensing, parking, community safety to name a few. You will also be helping customers to access and pay for services via the face to face, telephone and email customer channels.

This is a Level 2 Apprenticeship provided by Warwickshire College Group with a duration of 15 months.

About you

You must hold GCSE’s or equivalent in Maths and English grade 4 / grade C or above.

You will need excellent interpersonal skills demonstrated by an ability to communicate effectively and with respect, build rapport, interact skilfully and control emotions in order to build better business relations. You will need to be good at communicating with customers, primarily over the telephone but also through other channels, such as email and face to face and be able to deal with their enquiries efficiently.

You will need to be capable of developing your own knowledge of all services provided by the council, using established and continually updated procedure documents and will need to have a ‘Customer First’ attitude to working.

We are committed to ensuring that customers can access and pay for services using a method that works for them, which is where you come in. Regardless of how they contact us, you will be able to interact with them in a non-discriminatory, credible and supportive way.

Important note – please see the Job Profile on the RBC website and ensure your application reflects the criteria that you meet, as well as writing a supporting statement that highlights your interest in this apprenticeship.

Benefits

• 35 days annual leave (including 8 Bank holidays and 3 extra days normally applied at Christmas)
• Generous Local Government Pension Scheme
• Subsidised Parking in selected locations
• Structured Induction Program
• Learning and Development opportunities and Future Leaders programmes
• Payment of professional subscription for approved professionals
• Family Friendly Policies
• Independent Support for your health & wellbeing
• Generous compassionate leave
• Extra Benefits including Retail Discounts, Car Salary Sacrifice scheme and more