Counter Manager - Manchester

Benefit Cosmetics; Manchester, City of Edinburgh; On-site; GBP 25,000 - 30,000; Full time

Job summary

Join a vibrant beauty brand as a Full-time Counter Manager in Boots Manchester. Lead a team to achieve retail objectives, provide exceptional customer service, and create a fun shopping experience. This role requires strong leadership and sales skills, along with a passion for beauty.

Qualifications

• Experience in motivating staff and achieving sales targets.
• Ability to perform beauty services like waxing and tinting.

Responsibilities

• Lead the team to maximize sales opportunities and ensure excellent customer service.
• Conduct daily team meetings and maintain open communication with management.

Skills

Customer Service

Team Leadership

Sales

Job description

Overview

Benefit is growing, and we are looking for a fearless Full-time Counter Manager who is passionate about making real connections in Boots Manchester!

Calling all rule-breakers, innovators & fun-loving self-starters! Are you smart, sassy & scrappy? Do you love to laugh out loud? You’re just what we’re looking for, Gorgeous!

We’re Benefit Cosmetics, an indie beauty brand-turned-prestige powerhouse under luxury products group Louis Vuitton Moet Hennessy. Founded in 1976 by twins Jean & Jane Ford in San Francisco, we’re now in 59 countries with over 3,000 BrowBars & 6,000 trained service experts worldwide. At Benefit, we believe laughter is the best cosmetic—because when we’re laughing & having fun, that’s when we’re our most beautiful. We work smart & laugh hard. Sound like you? You’ve come to the right place!

We prove that premium brands can be fun. We focus on transforming customers into better versions of themselves, all while having a ton of fun.

It means looking good and staying positive—each customer will see you as the face of our brand. You’ll love doing makeovers with our best-selling products, and they’ll love you for making them look amazing.

Responsibilities

The Counter Manager is responsible for achieving retail objectives in store. You will lead your team by setting a great example, maximising sales opportunities, and ensuring the team provides excellent customer service and shopping experiences.

Duties include:

• Management – Motivating staff, delegating roles, meeting sales targets, and maintaining high customer service standards.
• Sales Goals – Achieving sales targets through delegation, customer connections, product demonstrations, beauty/brow services, and booking repeat appointments.
• Brow services – Performing waxing, tinting, and tweezing to ensure customer satisfaction and repeat bookings (full training provided).
• Teamwork – Conducting daily team meetings, communicating effectively, and recognizing positive work to motivate the team and achieve targets.
• Promotion and Events – Creating in-store and external events, including new product launches and charity events, to build business.
• Stock – Keeping the counter stocked and reporting concerns promptly.
• Communication – Maintaining open communication with store/department managers and area managers.
• Administration – Completing administrative tasks daily, weekly, monthly, and yearly, and assisting with area manager admin when needed.
• Staff Rotas – Preparing fair staff schedules monthly.
• Hygiene and Housekeeping – Ensuring the counter and displays are clean and hygienic at all times.

Qualifications

Counter Managers may need to work weekends, late nights, and bank holidays alongside weekday shifts.

Benefit offers a lively, hardworking environment with opportunities for growth and development. If you’re someone who sees “no” as a problem, this could be a fabulous opportunity for you.

Our mission is to “Build a beauty community for all. Dedicated to doing good and feeling good.” We celebrate diversity and encourage everyone to be their authentic self.

We use video interviews for recruitment, but if you need additional flexibility, please contact [e-mail].