Customer Service Planner

Allscreens Nationwide Ltd; Basildon; On-site; GBP 16,000 - 21,000; Part time

Benefits offered by this job

Profit share

Discretionary annual bonus

Enhanced pension

Healthcare cash plan

Life assurance

Share save

Parental pay

Discounts & vouchers

Holiday buy/sell

Cycle to work

Volunteering (2 days)

Learning & development

Loyalty awards

Professional subscription

Job summary

Morgan Sindall Property Services in Basildon, Essex, is recruiting a part-time Customer Service Planner on a fixed-term contract until June 2027. The role handles high volumes of calls to schedule appointments with clients, sub-contractors, suppliers and supervisors to meet service level agreements.

You will work with our in-house system to allocate operatives and subcontractors, handle complex repairs, and manage demanding customers while maintaining confidence and clear communication.

Qualifications

• Office administration experience is essential.
• Good phone abilities and communication skills across levels.
• Good administration skills and computer skills.
• Passionate about service delivery and customer satisfaction.
• Able to work towards targets.

Responsibilities

• Schedule appointments for future jobs using the in-house system.
• Liaise with clients, sub-contractors, suppliers and supervisors to ensure SLAs are met.
• Handle calls and emails, managing residents with professional communication.
• Discuss complex repairs and manage demanding customers to maintain confidence.

Skills

Office administration

Phone skills

Communication skills

Administration skills

Computer skills

Service delivery

Target orientation

Tools

In-house system

Job description

Fixed Term Contract until June 2027 - Part Time - 20 Hours

We are looking to recruit a Customer Service Planner to join our team, based from our office in Basildon, Essex.

About the Role

Joining our team, you'll be responsible for high volumes of calls liaising with clients, sub-contractors, suppliers, and supervisors to schedule appointments, ensuring that future jobs are appointed in a way that will ensure our contractual Service Level Agreements are met and no false promises are given. You will excel in dealing with residents as part of our back-office using a range of communication methods including telephone and email.

Using our in-house system, you'll actively schedule available operatives and subcontractors to jobs, discuss complex repairs, demanding customers and those who have suffered service failure, where your role is to instil the customers confidence.

About You

• Previous experience in a similar role would be advantageous.
• Office administration experience is essential.
• Good phone abilities and communication skills e.g. ability to communicate with different stakeholders at different levels
• Good administration skills and computer skills
• Passionate about service delivery and customer satisfaction
• Able to work towards targets
• Profit Share Discretionary Annual Bonus Scheme
• Enhanced Pension Plan
• Westfield Healthcare Cash Plan (24hr GP, dental, optical, physio and more)
• Life Assurance & Accident Cover
• Share Save
• Enhanced Maternity & Paternity Pay
• Work Perks Discounts & Vouchers
• Buy & Sell Holiday Schemes
• Cycle to Work
• Volunteering (2 days paid)
• Learning & Development Opportunities
• Loyalty & Values Awards
• Funded Professional Subscription

About Us

Morgan Sindall Property Services provide integrated asset management for housing associations and local authorities, focusing on improving the living conditions of residents and leaving a legacy in the communities we serve. Our services include, responsive repairs, void refurbishments, compliancy services and planned maintenance works.

With over 1000 employees, we focus on a culture which puts people at the core of everything we do, encourages innovative thinking, and always puts our customer first.

Build your career with a leading property services company, where we recognise that diversity of thought and talented people is key to our success.

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