Customer Service Planner

Morgan Sindall Property Services Limited; Basildon; On-site; GBP 12,000 - 18,000; Part time

Benefits offered by this job

Profit Sharing

Discretionary annual bonus

Holiday entitlement

Pension scheme

Healthcare plan

Life assurance

Job summary

Morgan Sindall Property Services Limited is recruiting a Customer Service Planner for Basildon, Essex, on a fixed-term, part-time basis (20 hours per week). You will handle high volumes of calls from clients, subcontractors and residents, scheduling appointments to meet SLAs and avoid false promises.

Using our in-house system, you’ll allocate operatives to jobs, manage complex repairs, and maintain confidence with customers.

Qualifications

• Office administration experience is essential.
• Good phone abilities and communication with stakeholders at different levels.
• Good administration skills and computer skills.
• Passionate about service delivery and customer satisfaction.
• Able to work towards targets.

Responsibilities

• Schedule appointments using the in-house system to organise operatives and subcontractors.
• Liaise with clients, sub-contractors, suppliers and supervisors to meet SLAs and avoid false promises.
• Handle high volumes of calls via telephone and email from residents and stakeholders.
• Discuss complex repairs and demanding customers to maintain customer confidence.

Skills

Phone abilities

Communication

Administration

Computer skills

Customer service

Targets

Job description

Fixed Term Contract until June 2027 - Part Time - 20 Hours

We are looking to recruit a Customer Service Planner to join our team, based from our office in Basildon, Essex.

About the Role

Joining our team, you’ll be responsible for high volumes of calls liaising with clients, sub-contractors, suppliers, and supervisors to schedule appointments, ensuring that future jobs are appointed in a way that will ensure our contractual Service Level Agreements are met and no false promises are given. You will excel in dealing with residents as part of our back-office using a range of communication methods including telephone and email.

Using our in-house system, you’ll actively schedule available operatives and subcontractors to jobs, discuss complex repairs, demanding customers and those who have suffered service failure, where your role is to instil the customers confidence.

About You

Candidates will have the following:

• Previous experience in a similar role would be advantageous.
• Office administration experience is essential.
• Good phone abilities and communication skills e.g. ability to communicate with different stakeholders at different levels
• Good administration skills and computer skills
• Passionate about service delivery and customer satisfaction
• Able to work towards targets

Benefits

• Profit Share Discretionary Annual Bonus Scheme
• 26 Days Holiday plus Bank Holidays
• Enhanced Pension Plan
• Westfield Healthcare Cash Plan (24hr GP, dental, optical, physio and more)
• Life Assurance & Accident Cover
• Share Save
• Enhanced Maternity & Paternity Pay
• Work Perks Discounts & Vouchers
• Buy & Sell Holiday Schemes
• Flexible Working & Flexible Bank Holidays
• Cycle to Work
• Volunteering (2 days paid)
• Learning & Development Opportunities
• Extensive Wellbeing Support, including EAP
• Loyalty & Values Awards
• Funded Professional Subscription

About Us

Morgan Sindall Property Services provide integrated asset management for housing associations and local authorities, focusing on improving the living conditions of residents and leaving a legacy in the communities we serve. Our services include, responsive repairs, void refurbishments, compliancy services and planned maintenance works.

With over 1000 employees, we focus on a culture which puts people at the core of everything we do, encourages innovative thinking, and always puts our customer first.

Build your career with a leading property services company, where we recognise that diversity of thought and talented people is key to our success.

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