Customer Service & Order Processing Specialist (KPI Bonus)

Universal Business Team; Croydon; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Nest pension

20 days annual leave + bank holidays

Training & development

Career progression

Job summary

Universal Business Team is seeking a Customer Service & Order Processing Executive to support a dental supplies client in Croydon. You will manage orders, coordinate deliveries, and ensure a first-class customer experience from order placement through to delivery.

The role is office-based, with hours Monday to Friday, 8:00am–5:00pm, and a salary of up to £30,000 plus up to 20% KPI bonus. You’ll use CRM systems to maintain records and help drive service excellence.

Qualifications

• Previous experience in customer service, order processing, sales support, or administration.
• Excellent communication and telephone skills.
• Strong attention to detail and a high level of accuracy.
• Confidence using CRM, order processing, or business systems.
• The ability to multitask and prioritise effectively in a fast-paced environment.
• A proactive, adaptable, and customer-focused approach.
• A positive attitude and willingness to learn and develop.

Responsibilities

• Process customer orders received via telephone, email, website, CRM systems, and other communication channels.
• Manage customer enquiries relating to orders, product availability, deliveries, and account information.
• Ensure order accuracy and maintain high service standards throughout the customer journey.
• Coordinate deliveries using both third-party carriers and internal delivery resources.
• Proactively contact customers to confirm delivery schedules and provide updates where required.
• Maintain accurate CRM records and capture valuable customer insights.
• Identify upselling and cross-selling opportunities during customer interactions to support business growth.
• Work collaboratively with colleagues to ensure orders are dispatched efficiently and customer expectations are exceeded.

Skills

Customer service

Order processing

Sales support

Administration

Communication skills

Attention to detail

Tools

CRM systems

Job description

Universal Business Team is seeking a Customer Service & Order Processing Executive to support a dental supplies client in Croydon. You will manage orders, coordinate deliveries, and ensure a first-class customer experience from order placement through to delivery.

The role is office-based, with hours Monday to Friday, 8:00am–5:00pm, and a salary of up to £30,000 plus up to 20% KPI bonus. You’ll use CRM systems to maintain records and help drive service excellence.