Customer Service Executive

Universal Business Team; Croydon; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Nest pension

20 days annual leave + bank holidays

Training & development

Career progression

Job summary

Universal Business Team is seeking a Customer Service & Order Processing Executive to support a dental supplies client in Croydon. You will manage orders, coordinate deliveries, and ensure a first-class customer experience from order placement through to delivery.

The role is office-based, with hours Monday to Friday, 8:00am–5:00pm, and a salary of up to £30,000 plus up to 20% KPI bonus. You’ll use CRM systems to maintain records and help drive service excellence.

Qualifications

• Previous experience in customer service, order processing, sales support, or administration.
• Excellent communication and telephone skills.
• Strong attention to detail and a high level of accuracy.
• Confidence using CRM, order processing, or business systems.
• The ability to multitask and prioritise effectively in a fast-paced environment.
• A proactive, adaptable, and customer-focused approach.
• A positive attitude and willingness to learn and develop.

Responsibilities

• Process customer orders received via telephone, email, website, CRM systems, and other communication channels.
• Manage customer enquiries relating to orders, product availability, deliveries, and account information.
• Ensure order accuracy and maintain high service standards throughout the customer journey.
• Coordinate deliveries using both third-party carriers and internal delivery resources.
• Proactively contact customers to confirm delivery schedules and provide updates where required.
• Maintain accurate CRM records and capture valuable customer insights.
• Identify upselling and cross-selling opportunities during customer interactions to support business growth.
• Work collaboratively with colleagues to ensure orders are dispatched efficiently and customer expectations are exceeded.

Skills

Customer service

Order processing

Sales support

Administration

Communication skills

Attention to detail

Tools

CRM systems

Job description

Customer Service & Order Processing Executive - Dental Supplies

Location: Croydon, Surrey (Office Based)

Salary: Up to £30,000 + Up to 20% KPI Bonus

Hours: Monday to Friday, 8:00am - 5:00pm (flexibility available where required)

Are you someone who takes pride in delivering exceptional customer service while keeping processes accurate and efficient? Do you enjoy being the person customers rely on to solve problems, coordinate deliveries, and make their experience seamless?

If this sounds like you, a leading supplier within the specialist healthcare sector is looking for a Customer Service & Order Processing Executive to join their growing team.

About the Company

Our client is a well-established and highly respected business serving a specialist healthcare market across the UK. With a collaborative, people-first culture and a strong reputation for reliability, they combine the agility of a close-knit team with ambitious plans for future growth. Employees are valued for their contribution, supported in their development, and encouraged to build long-term careers within the business.

What's the role about?

As a Customer Service & Order Processing Executive, you'll play a vital role in ensuring customers receive a first-class experience from order placement through to delivery.

Key responsibilities:

• Process customer orders received via telephone, email, website, CRM systems, and other communication channels.
• Manage customer enquiries relating to orders, product availability, deliveries, and account information.
• Ensure order accuracy and maintain high service standards throughout the customer journey.
• Coordinate deliveries using both third-party carriers and internal delivery resources.
• Proactively contact customers to confirm delivery schedules and provide updates where required.
• Maintain accurate CRM records and capture valuable customer insights.
• Identify upselling and cross-selling opportunities during customer interactions to support business growth.
• Work collaboratively with colleagues to ensure orders are dispatched efficiently and customer expectations are exceeded.

Requirements

About YouWe're looking for someone who brings enthusiasm, positivity, and a genuine passion for customer service.

You'll ideally have:

• Previous experience in customer service, order processing, sales support, or administration.
• Excellent communication and telephone skills.
• Strong attention to detail and a high level of accuracy.
• Confidence using CRM, order processing, or business systems.
• The ability to multitask and prioritise effectively in a fast-paced environment.
• A proactive, adaptable, and customer-focused approach.
• A positive attitude and willingness to learn and develop.

Benefits

What's in it for you?

• Performance Rewards - Earn up to 20% bonus linked to KPI achievement.
• Career Progression - Clear pathways into senior customer service, team leadership, sales, or business development roles.
• Supportive Culture - Join a friendly, collaborative business where contribution is recognised and valued.
• Training & Development - Comprehensive product training and ongoing support to help you succeed.
• Great Benefits - NEST pension, 20 days annual leave plus bank holidays, with additional holiday entitlement after one year's service.

Ready for your next opportunity?

If you're looking to join a growing business where your contribution genuinely matters and where career development is actively encouraged, we'd love to hear from you.

IND25