Customer Service Operator

Europa Worldwide Group; West of England; Hybrid; GBP 19,000 - 32,000; Full time

Benefits offered by this job

Competitive Salary up to £32,403 perAn

Monthly bonus when team targets hit

Hybrid working: Friday work-from-home

Benefits portal access

25 days annual leave + bank holidays

Enhanced Family Leave

Wellbeing programme

Work-life balance culture

Recognition programs

Job summary

Europa Worldwide Group is seeking a Customer Service Operator to join our Bristol branch. You will build and maintain relationships with customers, coordinate the day-to-day operations of your portfolio, and ensure service levels and financial targets are met.

The role features a hybrid working pattern with Fridays work-from-home options and a competitive salary package. Key responsibilities include acting as the main contact for customers, providing updates via phone or email, and handling

Qualifications

• 2+ years Commercial Office experience, ideally with logistics exposure.
• Strong communication skills and ability to manage multiple tasks.
• Proactive in engaging with customers and providing updates.
• Focus on improving gross profit margins and service levels.

Responsibilities

• Be the first point of contact for assigned portfolio of customers.
• Communicate updates to customers via phone or email.
• Manage end-to-end customer service cycle for quotes and consignments per HMRC requirements.
• Provide quotes to meet customer requirements in a dynamic environment.
• Ensure commodity codes and invoices are accurate and dispatched.
• Proactively engage with existing customers to generate income.
• Respond promptly to customer issues within target turnaround times.

Skills

Sales / Customer service background

Time management

Communication

Profit margins focus

Job description

We are looking for:

A Customer Service Operator to join our branch in Bristol You will build, manage and maintain relationships with customers as directed by the Customer Account Manager and manage the day-to-day operations of the customers in your portfolio ensuring agreed service levels and financial targets are met.

The benefits we can offer in return:

• Competitive Salary Package – up to £32,403 per annum depending on experience!
• Monthly bonus when the whole team hits their target!
• Working Hours: Monday to Friday 9am to 5.30pm
• Hybrid working: Work from home on a Friday
• Benefits portal: where you access a wide range of exclusive discounts, company benefits, well-being resources and much more
• 25 days annual leave plus bank holidays, so you can take a well-deserved break!
• Enhanced Family Leave: Benefit from enhanced maternity, paternity, and adoption pay
• Wellbeing Focus: Access our employee wellbeing programme for your overall health and happiness
• Work-Life Balance: Thrive in a fantastic working culture that promotes an excellent work-life balance
• Recognition Programs: Celebrate your contributions with our charity 50-50 and long service awards

What you will be doing as Customer Service Operator:

• Be the first point of contact for all matters related to your assigned portfolio of customers.
• Be responsible to communicate providing updates for customers through either phone or email facet.
• Manage the customer service cycle from start to finish ensuring that key information required to prepare quotes and process consignments are compliant with HMRC customs.
• Provide a variety of quotes to your customer to best service their requirements in an ever-changing scenario.
• Be responsible to ensure that make sure the commodity codes and invoices are correct and processed for dispatched.
• Be proactive in approaching and engaging with existing customers to generate income
• Respond in a timely manner to problem or concerns from customers within the required turnaround time.

Our Ideal Customer Service Operator:

• Strong, confident personality with an internal sales background and/or customer service background.
• Time management skills are essential as are communication (face-to-face and over the phone) skills.
• At least 2 years Commercial Office experience & ideally some exposure to a logistics industry role (not essential)
• Excellent communicator and dedication to excellent customer service
• A desire to improve the Gross profit margins.

Please note - if you submit your CV, you are giving Europa Worldwide Group Ltd, and its subsidiaries consent to hold your personal data. All applications will be dealt with according to General Data Protection Regulations.

Europa Worldwide Group are committed to equality of opportunity for all staff, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Please note that an offer of employment is subject to the completion of a satisfactory pre-employment checks.