Customer Service Operations Manager

ZipRecruiter; England; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading company in the UK is seeking a professional to optimize sales processes, enhance reporting, and collaborate cross-functionally. The role involves analyzing market trends and supporting sales planning to drive growth.

Benefits

401(k)

401(k) matching

Bonus based on performance

Company parties

Competitive salary

Dental insurance

Health insurance

Paid time off

Vision insurance

Responsibilities

• Evaluate and refine sales processes to improve efficiency.
• Create and maintain detailed sales reports and KPIs.
• Collaborate with sales leadership for accurate forecasts.

Job description

Job Description

Benefits:

• 401(k)
• 401(k) matching
• Bonus based on performance
• Company parties
• Competitive salary
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Key Responsibilities:

Sales Process Optimization:

• Evaluate and refine sales processes to improve efficiency and effectiveness.
• Implement and maintain tools, systems, and dashboards to streamline operations and ensure proper reporting to customers.

Reporting & Analytics:

• Create and maintain detailed sales reports, dashboards, and KPIs to track performance and inform decision-making.
• Analyze market trends, customer behaviors, and competitive activity to identify growth opportunities.

Forecasting & Planning:

• Collaborate with the sales leadership team to create accurate sales forecasts, performance metrics, and pipeline management processes.
• Support quota and production planning based on forecasts and business objectives.
• Interface consistently with customers/buyers to monitor constantly changing market conditions.

Cross-Functional Collaboration:

• Work with management, finance, and supply chain teams to ensure seamless communication and alignment on key initiatives.
• Act as a liaison between sales and other departments to resolve operational issues promptly.

Sales Support:

• Work to build relationships with key contacts across multiple customer accounts.
• Manage pricing contracts, customer agreements, and bid submission timelines.
• Monitor award compliance level across all major customers.
• Develop and maintain sales playbooks, presentations, and other support materials.