Customer Service Operations & Logistics Specialist

Espire; Coton Farm; Remote; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Option to purchase up to 5 extra days

Health Cashback Plan

Pension Scheme

Life Assurance

Free Parking

Job summary

Espire is seeking a Customer Service Operations Support based at our head office in Tamworth to ensure efficient delivery of customer service and operations across the business.

You will provide comprehensive administrative support for the daily operations of the Customer Service team, coordinate orders, deliveries and returns, manage shared inboxes, and support reporting, with a focus on accuracy, collaboration and proactive problem-solving.

Qualifications

• Experience in customer service/administration is essential.
• Proficient with Word, Outlook and Excel.
• Ability to prioritise tasks and manage multiple demands.

Responsibilities

• Provide comprehensive administrative support to the Customer Services team and wider business.
• Coordinate customer orders, collections, deliveries and replacement requests.
• Manage shared inbox activities and maintain accurate records and documentation.
• Support customs and compliance processes relating to UK and Ireland deliveries.
• Produce and analyse operational reports to identify trends and opportunities.

Skills

Customer service

Administrative support

Organization

Prioritisation

Problem solving

Teamwork

Adaptability

Communication

Tools

ERP systems

CRM systems

Order management systems

Word

Outlook

Excel

Job description

Espire is seeking a Customer Service Operations Support based at our head office in Tamworth to ensure efficient delivery of customer service and operations across the business.

You will provide comprehensive administrative support for the daily operations of the Customer Service team, coordinate orders, deliveries and returns, manage shared inboxes, and support reporting, with a focus on accuracy, collaboration and proactive problem-solving.