Customer Service Officer — Shape the Customer Experience in Bristol

Natural England; West of England; Vor Ort; GBP 24.000 - 32.000; Vollzeit

Zusammenfassung

Natural England in Bristol is seeking a Customer Services Officer to provide a professional, responsive and accessible service to our customers. You will handle enquiries by telephone and email, take ownership of each contact and aim to resolve at first point of contact.

You will work with colleagues across the organisation, use our knowledge base and digital tools, contribute to service improvements and help administer caravan and camping exemption certificates.

Qualifikationen

• Respond to general customer enquiries with courtesy and accuracy.
• Explain information clearly and tailor it to the audience.
• Work with subject matter experts to gather information.

Aufgaben

• Respond to enquiries by telephone and email, aiming to resolve at first point of contact.
• Take ownership of customer contacts and provide timely service.
• Maintain and update the customer service knowledge base.
• Assist with administration and processing of caravan and camping exemption certificates.
• Support improvement projects and other team activities.

Kenntnisse

Customer service

Communication

Administration

Case management

Operational delivery

Tools

CRM systems

Microsoft 365

Jobbeschreibung

Natural England in Bristol is seeking a Customer Services Officer to provide a professional, responsive and accessible service to our customers. You will handle enquiries by telephone and email, take ownership of each contact and aim to resolve at first point of contact.

You will work with colleagues across the organisation, use our knowledge base and digital tools, contribute to service improvements and help administer caravan and camping exemption certificates.