Senior Customer Services Officer — Nature & Communities

Natural England; Eastleigh; Vor Ort; GBP 35.000 - 48.000; Vollzeit

Zusammenfassung

Natural England is recruiting a Customer Services Higher Officer in Eastleigh to strengthen the link between the public and the agency. You will oversee a broad range of enquiries, complaints and correspondence, ensuring a high-quality customer experience.

Working with colleagues across government and external partners, you will embed consistent standards, use feedback and performance data to support decisions, and help improve service delivery in a fast-paced environment.

Qualifikationen

• Experience in customer service, operations, or case management.
• Ability to manage diverse enquiries, complaints and feedback.
• Strong data use for evidence-based decisions.
• Ability to maintain high-quality service in a fast-paced environment.

Aufgaben

• embed consistent customer service and quality standards across Natural England
• collaborate with colleagues, customers, stakeholders and other government organisations
• use customer information, feedback and performance data to support sound and evidence-based decisions
• help improve customer service processes, performance and organisational capability
• provide advice and support to colleagues handling complex or sensitive customer contact
• monitor telephone services and undertake quality assurance checks
• We are interested in applicants who can bring relevant customer service, operational delivery, communication or case-management experience and apply it effectively in a new environment.

Kenntnisse

Customer service

Operational delivery

Communication

Case-management

Quality assurance

Jobbeschreibung

Natural England is recruiting a Customer Services Higher Officer in Eastleigh to strengthen the link between the public and the agency. You will oversee a broad range of enquiries, complaints and correspondence, ensuring a high-quality customer experience.

Working with colleagues across government and external partners, you will embed consistent standards, use feedback and performance data to support decisions, and help improve service delivery in a fast-paced environment.