Customer Service Officer - Reception

Housing Diversity Network; Stockport; Hybrid; GBP 12,000 - 17,000; Part time

Benefits offered by this job

Full training

Annual leave

Local Government pension

Health cash plan

Job summary

Stockport Homes Group is looking for two Customer Service Officers to join our reception team in Stockport. The roles are permanent, part-time (18.5 hours mornings) and 18.5 hours Mon-Thu 10:00-14:30. You will be the friendly face, handle a range of enquiries and signpost customers to the right services.

No housing experience is required; we will provide full training. You can build a career across housing, repairs and digital services as you gain experience in a supportive environment.

Qualifications

• Excellent communication skills are essential.
• Able to stay positive and professional with diverse customers.
• Comfortable handling a busy frontline environment.

Responsibilities

• Greet visitors and manage front-desk enquiries in person.
• Provide information on housing, repairs, rehousing and homelessness services.
• Offer guidance and signposting to appropriate teams and services.

Skills

Customer service

Face-to-face communication

Reception duties

Job description

x2 Permanent, Part Time Roles

18.5 hours (Mon, Tue, Wed mornings) & 18.5 hours (Mon-Thu 10.00-14.30)

Do you love helping people and delivering great customer service face-to-face?

We’re looking for a friendly, confident and approachable Customer Service Officer to join our Reception Team at Cornerstone.

As the welcoming face of our reception, you’ll be one of the first people our customers meet when they visit us. You’ll help with a wide variety of enquiries, from appointments and general questions to housing, repairs, rehousing and homelessness, providing advice, guidance and signposting to make sure every customer feels listened to and supported.

This is a busy, customer‑facing role where no two days are quite the same. You’ll need to be a great communicator, comfortable speaking with people from all walks of life and able to remain positive and professional when supporting customers who may be facing challenging circumstances.

Start Here. Go Anywhere.

A Customer Service Officer role could be the start of something bigger. You’ll meet people, solve real problems and quickly gain an insight into all the different services that make up a housing association.

No housing experience? No problem!

If you’re great with people, eager to learn and passionate about making a difference, we’ll help you build the knowledge and skills you need. Whether your future takes you into housing, repairs, communities, digital services or even leadership, there are plenty of directions you could explore.

Bring your people skills and build your career with us.

What we offer:

• Full training and support available
• Generous annual leave entitlement
• Local Government pension
• Health cash plan and retail discounts

For an informal chat, contact Jackie Jones on [e-mail] .The SHG “Be You” approach sums up our belief that everyone has the right to be who they are, and to be that person at work, in line with SHG’s Values. We’re always looking to improve diversity within our teams to enhance this culture and to be truly representative of the communities we work in.

This role will be on Stockport Homes Limited terms and conditions.

The successful applicant's appointment will be subject to satisfactory basic clearance by the Disclosure and Barring Service.

If you require any reasonable adjustments to complete your application, please contact the Recruitment Team on [e-mail].

Closing Date: 8th November 2026

Assessment Centre Date: 16th November 2026

Job Summary

• Location: Stockport
• Organization: Stockport Homes Group
• Job Type: x2 Permanent, Part Time Roles
• Closing Date: 08/11/2026
• Reference ID: 37287
• Documents

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