Customer Service Officer - Flexible Hours & Pension Scheme

South Yorkshire Pensions Authority; Barnsley; On-site; GBP 28,000 - 31,000; Full time

Benefits offered by this job

Generous annual leave

LGPS pension

Flexible working hours

Wellbeing programmes

On-site parking

Job summary

South Yorkshire Pensions Authority (SYPA) is seeking a Customer Service Officer to join the Customer Services Team in Barnsley. You will handle enquiries by phone, post, email and live chat, delivering a high-quality, efficient service and promoting digital self-service options to improve accessibility and speed.

The role requires a Level 2/3 qualification or equivalent, strong communication skills, and experience in customer service.

Qualifications

• Experience in customer service environments.
• Ability to communicate clearly in writing and verbally.
• Comfort with using digital self-service channels and online resources.

Responsibilities

• Handle customer enquiries via telephone, letter, email and live chat to deliver a high-quality service.
• Promote and support customer independence through self-service options.
• Analyse information provided by customers to make appropriate decisions.
• Contribute to a positive reputation by encouraging use of digital channels.

Skills

Customer service experience

Strong communication skills

Digital literacy & self-service tools

IT skills (MS Office)

Education

Level 2/3 qualification or equivalent

Tools

Office software

Job description

South Yorkshire Pensions Authority (SYPA) is seeking a Customer Service Officer to join the Customer Services Team in Barnsley. You will handle enquiries by phone, post, email and live chat, delivering a high-quality, efficient service and promoting digital self-service options to improve accessibility and speed.

The role requires a Level 2/3 qualification or equivalent, strong communication skills, and experience in customer service.