Customer Service Officer

expand_more; West Midlands Combined Authority; On-site; GBP 25,000 - 30,000; Full time

Job summary

A vibrant local council is seeking Customer Service Assistants to enhance community well-being through exceptional service. The role demands a passion for customer engagement, a proactive approach to resolving issues, and adaptability in a dynamic environment. Join a team that values inclusivity and professional development!

Benefits

Flexible Workstyle

Professional Development Opportunities

Inclusive Environment

Qualifications

• Enjoys customer engagement and strives to exceed expectations.
• Comfortable with various business systems.
• Takes initiative in resolving issues.
• Collaborates effectively with colleagues.
• Prioritizes tasks with ease.

Responsibilities

• Provide a high-quality, courteous enquiry service.
• Take ownership of customer enquiries.
• Work closely within a multi-disciplinary team.
• Gather customer feedback for service enhancement.
• Support administrative duties for processing enquiries.

Skills

Customer-Focused

Tech-Savvy

Proactive

Team Player

Adaptable

Job description

Our client City of Wolverhampton Council are looking to recruit 2 x Customer service assistants to join their team!

Are you passionate about providing excellent customer service? Do you thrive in a dynamic environment where every interaction matters? If so, our client is seeking a dedicated Customer Service Assistant to join their vibrant team within the City of Wolverhampton!

Position: Customer Service Assistant
Location: Wolverhampton
Pay rare : £13.26 per hour (37.5 hours per week)

What You'll Do:

As a Customer Service Assistant, you will be the friendly face and voice of our organisation, ensuring that every customer interaction is positive and professional. Your key responsibilities will include:

• Delivering Excellence: Provide a high-quality, courteous, and responsive enquiry service across various platforms-face-to-face, telephone, and electronic communication.


• Resolving Enquiries: Take ownership of customer enquiries related to Council services, aiming for resolution in a single contact.


• Team Collaboration: Work closely within a multi-disciplinary team to ensure an effective and integrated service is provided at all times.


• Customer Feedback: Gather insights from customer interactions to help enhance service delivery and contribute ideas for improvement.


• Administrative Support: Undertake administrative duties to support the processing of customer enquiries, ensuring smooth operations.

We are searching for someone who is:

• Customer-Focused: You enjoy engaging with customers and strive to exceed their expectations.


• Tech-Savvy: Comfortable using various business systems and technology to deliver information and services.


• Proactive: You take initiative in resolving issues and continuously seek ways to improve processes.


• Team Player: You collaborate effectively with colleagues to create a supportive working environment.


• Adaptable: You can prioritise tasks and manage a diverse range of enquiries with ease.

Why Join Us?

• Flexible Workstyle: Enjoy a work-life balance that suits you.


• Professional Development: Take ownership of your personal development plan and access opportunities for coaching and training.


• Inclusive Environment: Be part of a team that values equality and diversity, ensuring all community needs are met.

Ready to Make a Difference?

If you are excited about delivering exceptional customer service and want to contribute to the well-being of the community, we want to hear from you!

Apply Now!

Join our client in their mission to provide outstanding support and engagement to the community. This is your chance to shine in a role that makes a real impact!

Please submit your application, including your CV and a cover letter, detailing your relevant experience and why you're the perfect fit for this role.

We can't wait to welcome you to the team!

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.