Customer Service Officer

SG Fleet AU; West Midlands; Hybrid; GBP 21,000 - 30,000; Full time

Benefits offered by this job

Hybrid work

Wellness days

Training and development

Parental leave benefits

Gym subsidies

Long service leave

Sick leave

Job summary

SG Fleet AU is seeking a Customer Service Officer to deliver excellent service to an existing client base and assist with business development. The role focuses on responding to enquiries, educating customers on leasing options, and processing requests across teams to ensure end-to-end delivery.

You will learn SG Fleet's products, contracts and services, maintain accurate system notes, and contribute to reporting and data analysis.

Qualifications

• Previous experience in customer relations/sales.
• Experience in creating teamwork.
• Effective communication verbally and written.
• Ability to resolve problems through to complete resolution in a timely, effective manner.
• Strong organisational and prioritisation skills.
• Strong technical/numerical skills.
• Ability to share knowledge and coach team members.
• GCSE in Maths and English or equivalent.

Responsibilities

• Thoroughly and efficiently respond to enquiries and educate the customer to ensure that they have received all the information to make decisions regarding leasing a vehicle.
• Comprehensively learn and understand SG Fleet’s products, processes, contract types and services and provide support and advice to customers on these.
• Process customer requests on behalf of or via other teams/parties whilst always being conscious of the end-to-end delivery stream that is invisible to the external customer.
• Resolve customer complaints through following the Customer Complaint Management Process.
• Assist with customer reporting and data analysis as required and ensuring accuracy.
• Maintain excellent systems notes that are accurate, complete and timely. Apply Customer Service best practices in line with Customer Experience trainings received.

Skills

Customer relations

Sales experience

Team collaboration

Verbal & written communication

Organisation & prioritisation

Technical & numerical skills

Knowledge sharing & coaching

GCSE Maths & English

Education

GCSE Maths and English or equivalent

Job description

About The Role

This position is responsible for ensuring excellent customer service and efficient administration of the existing client base. It will also include assisting and developing business opportunities.

As a Customer Service Officer you will

• Thoroughly and efficiently respond to enquiries and educate the customer to ensure that they have received all the information to make decisions regarding leasing a vehicle
• Comprehensively learn and understand SG Fleet’s products, processes, contract types and services and provide support and advice to customers on these
• Process customer requests on behalf of or via other teams/ parties whilst always being conscious of the end-to-end delivery stream that is invisible to the external customer
• Resolve customer complaints through following the Customer Complaint Management Process
• Assist with customer reporting and data analysis as required and ensuring accuracy
• Maintain excellent systems notes that are accurate, complete and timely. Apply Customer Service best practices in line with Customer Experience trainings received

A bit about you

• Previous experience in customer relations/sales
• Experience in creating teamwork
• Effective communication verbally and written
• Ability to resolve problems through to complete resolution in a timely, effective manner
• Strong organisational and prioritisation skills
• Strong technical/numerical skills
• Ability to share knowledge and coach team members
• GCSE in Maths and English or equivalent

Who We Are

We are a financial services company that specialises in fleet management, vehicle leasing and salary packaging, with a presence across Australia, the UK and NZ. With 3 major brands, a total portfolio under management of $2.5 Billion and over 1100 employees, we work at the forefront of the fleet management and leasing industry. We believe that our people are the most important contributor to our continued success and are instrumental in making us a great place to work.

Our culture

When adding a new member to the SG Fleet Group family, we look for people who embody our values, allowing us to provide an unparalleled customer experience. You will have the opportunity to thrive in a positive and fun atmosphere where everyone is valued and recognised for their efforts, whilst being a part of an amazing team.

Some of our perks include

• We are a fun, friendly team where you're not just a number
• Hybrid work from home, work from office
• 3 “Wellness” days per annum (yes, in addition to your annual leave!)
• We will give you ongoing training and development within your role
• Additional parental leave benefits for both primary and secondary carers
• Gym and Education subsidies
• Long Service Leave and additional Sick Leave benefits

What's Next

We'd love to hear from you if you're ready to take on your next challenge at a company that embodies diversity and belonging while also offering work-life balance and career development.

We are a proud equal opportunity employer, and welcome everyone to our team.

As a pre-requisite to employment, the successful applicant will be required to complete a pre-employment screening.