Customer Service Officer

SG Fleet AU; Evesham; Hybrid; GBP 20,000 - 25,000; Full time

Job summary

A leading financial services company is seeking a Customer Service Officer to ensure excellent customer service and efficient administration. The role involves responding to inquiries, resolving complaints, and supporting customers with vehicle leasing decisions. Join a supportive team with hybrid work options and a culture that values diversity and growth.

Benefits

Friendly, supportive team environment

Hybrid work options

Wellness days and ongoing training

Parental leave benefits

Gym and education subsidies

Long service and additional sick leave benefits

Qualifications

• Previous experience in customer relations/sales.
• Ability to resolve problems promptly.

Responsibilities

• Respond to enquiries and educate customers on vehicle leasing.
• Process customer requests and resolve complaints.

Skills

Customer Relations

Communication

Problem Solving

Organizational Skills

Technical Skills

Numerical Skills

Education

GCSE in Maths and English

Job description

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About The Role

This position is responsible for ensuring excellent customer service and efficient administration of the existing client base. It will also include assisting and developing business opportunities.

Responsibilities

• Thoroughly and efficiently respond to enquiries and educate the customer to ensure that they have received all the information to make decisions regarding leasing a vehicle.
• Learn and understand SG Fleet’s products, processes, contract types, and services; provide support and advice to customers on these.
• Process customer requests on behalf of or via other teams/parties, ensuring end-to-end delivery.
• Resolve customer complaints following the Customer Complaint Management Process.
• Assist with customer reporting and data analysis, ensuring accuracy.
• Maintain accurate, complete, and timely system notes, applying Customer Service best practices.

About You

• Previous experience in customer relations/sales.
• Experience in creating teamwork.
• Effective verbal and written communication skills.
• Ability to resolve problems to complete resolution promptly.
• Strong organizational and prioritization skills.
• Strong technical and numerical skills.
• Ability to share knowledge and coach team members.
• GCSE in Maths and English or equivalent.

Who We Are

We are a financial services company specializing in fleet management, vehicle leasing, and salary packaging, with a presence across Australia, the UK, and NZ. Managing a portfolio of $2.5 Billion with over 1100 employees, we are industry leaders committed to our people’s success.

Our Culture

We value our team members and foster a positive, inclusive environment where everyone is recognized and valued. Our culture emphasizes diversity, belonging, and work-life balance.

Perks

• Friendly, supportive team environment.
• Hybrid work options.
• Wellness days and ongoing training.
• Parental leave benefits.
• Gym and education subsidies.
• Long service and additional sick leave benefits.

Next Steps

If you're ready for your next challenge in a company that values diversity and career growth, we encourage you to apply. Resumes may be reviewed before the closing date, and successful applicants will undergo pre-employment screening.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Customer Service