Administrator (Property Services)

The Hyde Group; Greater London; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Excellent pension scheme

Generous holiday allowance

Life assurance

Flexible benefits platform

Support for learning and career

Hybrid working options

Job summary

The Hyde Group is looking for an Administrator in London Bridge to support the Surveyor Booking Team. This hybrid role involves managing the booking line, scheduling inspections, and maintaining accurate records.

You will ensure appointments are booked efficiently and support on pest control and tenant improvements when needed. Ideal candidates will possess strong organisational skills, proficiency in Microsoft Office, and excellent communication abilities.

Qualifications

• Strong organisational and administrative skills are essential.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) is required.
• Excellent written and verbal communication skills needed.
• Ability to work collaboratively in a team.

Responsibilities

• Manage surveyor booking line and coordinate inspections.
• Resolve complaints and concerns related to property repairs.
• Maintain accurate records of customer interactions.
• Build positive relationships with external suppliers.
• Conduct follow-up calls to gather customer feedback.
• Manage diaries and scheduling efficiently.

Skills

Organisational skills

Administrative skills

Microsoft Office Suite

Communication skills

Customer service

Job description

Administrator (Property Services)

London Bridge, Park Street - Hybrid (2 days in office, 3 days remote working)

Up to £28,000

Join Hyde as an Administrator.

Supporting the Surveyor Booking Team, this role is responsible for managing the surveyor booking line, scheduling and coordinating inspections, and maintaining accurate diary management. You will ensure surveyor appointments are booked correctly and efficiently while keeping key dashboards up to date. The role also provides support across pest control and tenant improvements as needed.

Key Duties

• Support customers by resolving complaints and concerns related to property repairs in a professional and timely manner.
• Work closely with internal teams, contractors, and suppliers to investigate issues, implement effective solutions, and ensure customers are kept informed throughout.
• Maintain accurate and detailed records of all customer interactions, ensuring information is up to date and easily accessible for reporting and service improvement.
• Build and sustain positive working relationships with external suppliers to deliver a consistent, seamless, and customer-focused service to residents.
• Conduct follow-up calls to gather customer feedback and capture insights to help improve service delivery.
• Manage diaries and scheduling for Hyde resources, ensuring efficient allocation and coordination of work.

Why Join Hyde?

Hyde is part of the Hyde group one of the UK s leading housing providers, managing and owning around 120,000 homes nationwide. We re committed to building safe, sustainable communities where people can thrive. With a strong social purpose, long-term investment plans, and a focus on innovation, Hyde is a place where you can grow your career while making a real difference.

As an Administrator, we're seeking someone who can bring:

• Strong organisational and administrative skills
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
• Excellent communication skills, both written and verbal
• Ability to work collaboratively in a team environment and independently when required
• Great customer service skills.

The Benefits of Joining Hyde

• Excellent pension scheme
• Generous holiday allowance
• Life assurance
• Award-winning flexible benefits platform
• Support for learning and career development
• Hybrid working options available

Equity, diversity and inclusion are central to life at Hyde. We re committed to creating a truly inclusive workplace where everyone feels respected, valued and able to be ourselves. Our aim is to have a workforce that reflects the diversity of the customers and communities we serve, ensuring that different perspectives are represented in decision-making, service delivery, and the way we shape our organisation. By fostering an environment where all voices are heard and valued, we can better understand the needs of our communities and deliver services that are fair, accessible and impactful.

Hyde is a disability confident employer, and we are here to support you with any reasonable adjustments you need throughout the recruitment process.

We reserve the right to close this advert as soon as a suitable candidate has been identified.