Customer Service Officer

The Hyde Group; London; Hybrid; GBP 24,000 - 26,000; Full time

Benefits offered by this job

Life assurance

Flexible benefits platform

Support for learning and career development

Hybrid working options

Job summary

A leading housing provider in London is seeking a Customer Service Officer to handle customer inquiries in a busy call center. Responsibilities include managing a high volume of calls and ensuring excellent customer experiences. The role offers flexible working arrangements and opportunities for career development in a supportive environment.

Qualifications

• Experience managing demanding customer calls with professionalism and empathy.
• Ability to provide excellent service across all communication channels.
• Commitment to meet or exceed KPIs.

Responsibilities

• Act as the first point of contact for customers via inbound calls.
• Manage 50–60 demanding calls daily.
• Refer specialist enquiries to appropriate teams.

Skills

Proven experience in customer service

Strong communication and rapport-building skills

Proactive mindset

Ability to handle difficult calls

Job description

Join to apply for the Customer Service Officer role at The Hyde Group

Join to apply for the Customer Service Officer role at The Hyde Group

This range is provided by The Hyde Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from The Hyde Group

Talent Acquisition Manager at The Hyde Group

Customer Service Officer

London Bridge

35 hours per week, Monday to Friday between 8:00 am - 5:00 pm

Hyde is looking for a Customer Service Officer to join our collaborative and values-driven team. This is a fantastic opportunity to grow your career in a supportive environment that champions employee wellbeing, continuous learning, and long-term development.

You will receive a comprehensive 6–8 week induction period with full training before you begin speaking to customers on the phone. After that, you will have the flexibility to work two days per week in the office and three days from home, with the option to work in the office more often if preferred.

As a Customer Service Officer at Hyde, you will be the first point of contact for our customers within a busy inbound call centre. You will handle a high volume of demanding and challenging telephone calls, aiming for a speedy resolution and ensuring every customer has a positive experience. Your role will be key in building rapport, resolving queries efficiently, and delivering a consistently high standard of customer service.

Key Duties

• Act as the first point of contact for customers via inbound calls.
• Manage 50–60 demanding calls daily with professionalism and empathy.
• Refer specialist and complex enquiries to the appropriate teams.
• Provide excellent service across all communication channels.
• Consistently meet or exceed KPIs and service targets.

Why Join Hyde?

Hyde is part of the Hyde Group, one of the UK’s leading housing providers, managing and owning around 120,000 homes nationwide. We’re committed to building safe, sustainable communities where people can thrive. With a strong social purpose, long-term investment plans, and a focus on innovation, Hyde is a place where you can grow your career while making a real difference.

As a Customer Service Officer we’re seeking someone who can bring:

• Proven experience in customer service.
• Strong communication and rapport-building skills.
• A proactive mindset and passion for delivering excellent customer care.
• The ability to handle difficult calls with resilience and empathy.

The Benefits of Joining Hyde

• Life assurance.
• Award-winning flexible benefits platform.
• Support for learning and career development.
• Hybrid working options available.

Diversity, Inclusion & Accessibility

Equity, diversity, and inclusion are at the heart of who we are at Hyde. We’re committed to creating a workplace where everyone feels respected, valued, and able to be their authentic selves. By embracing different perspectives, backgrounds, and experiences, we unlock innovation and reflect the diverse communities we serve. At Hyde, inclusivity isn’t a one-off initiative — it’s embedded in our culture and central to how we work every day.

As a Disability Confident Employer, we’re committed to providing reasonable adjustments throughout the recruitment process and beyond.

We reserve the right to close this advert early if a suitable candidate is identified.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Real Estate, Non-profit Organizations, and Housing and Community Development

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