Customer Service Officer

Marston Holdings Limited; Eastbourne; Hybrid; GBP 18,000 - 24,000; Full time

Benefits offered by this job

First Class Training & DevelopmentOppt

Flexible shifts for better work–life/b

Full training and development

Competitive leave plus Bank Holidays

Pension and Death in Service benefit

Recognition for your hard work

Job summary

Marston Holdings Limited, through its NSL brand, is recruiting a Customer Service Officer in Eastbourne. The role interfaces with the local Council, stakeholders and the public to deliver essential parking and related services.

You will support the supervisor, handle inquiries, and maintain accurate records while representing the organisation with professionalism. We value attention to detail, teamwork, and strong communication.

Qualifications

• Experience in delivering strong customer service in a busy environment.
• Excellent written and verbal communication skills.
• Ability to process information quickly and accurately.
• Attention to detail and good administrative skills.

Responsibilities

• Support the Customer Service Supervisor in implementing and maintaining quality systems.
• Process, maintain and update calls, permits and notices.
• Ensure customer enquiries are handled quickly and efficiently.
• Deal with public enquiries and complaints in verbal and written form.
• Advise the public on payment/appeal methods and enforcement actions.

Skills

Teamwork

Communication skills

Issue resolution

Verbal communication

Written communication

Tools

Microsoft Office

Job description

Customer Service Officer

Do you have great customer service skills? Are you looking to work in a busy team environment?

Do you have great attention to detail and the ability to process information quickly?

If so, NSL have a fantastic opportunity for a Customer Service Officer to join our Customer Service team, responsible for providing an essential interface with the local Council, Stakeholders and public.

Here at NSL, part of Marston Holdings Ltd., we are not just the “parking people”; we are so much more than that. Our team of highly trained frontline colleagues and back-office support team members provide outsourced business services to the public and private sectors. These include comprehensive parking and street management solutions that contribute to creating a great place to work and live.

What you’ll be doing

• Supporting the Customer Service Supervisor in the implementation and maintenance of quality systems ensuring that best practice is identified and disseminated throughout the operation
• Responsible for the processing, maintaining and updating of all calls, permits and notices
• Ensuring customer enquiries are handled quickly and efficiently
• Dealing with public enquiries and complaints in verbal and written form
• Advising the public on payment/appeal methods and other issues regarding enforcement action taken on their vehicle.

What you’ll need

• Ability to work well in a team and independently when necessary
• Excellent communication skills both written and verbal
• Focus on issue resolution and maximising customer satisfaction
• High level of computer literacy in Microsoft Office, including, word excel and outlook
• Effective written and verbal communication skills
• Strong administrative skills

What’s in it for you

• First Class Training & Development Opportunities
• Flexible shifts for better work–life balance
• Full training and development
• Competitive leave plus Bank Holidays
• Pension and Death in Service benefit
• Recognition for your hard work

About Us

Marston Holdings (including our NSL brand) delivers leading technology-enabled services to support communities, government and private sector partners. Our Transportation team helps keep streets safe, accessible, and welcoming — you’ll recognise us as the friendly faces out and about in your local area.

All offers are subject to DBS clearance. We are an equal-opportunity employer committed to inclusion and fairness for all.

INDT