Supervisor

Marston Holdings Limited; Greater London; Hybrid; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Competitive holiday entitlement + bank

Pension scheme

Health cash back plan

Staff benefits (discounts on shopping,

Job summary

NSL, part of Marston Holdings Ltd., is seeking a Supervisor to lead Civil Enforcement Officers, conduct briefings and oversee daily operations. The role includes patrolling car parks and streets, advising the public, and issuing tickets for violations.

The ideal candidate will have supervisory/leadership experience, strong communication skills, and a full UK driving licence. Working hours total 42.5 per week, with 5 days on, 2 days off, including evenings and weekends.

Qualifications

• Previous supervisory or team-leading experience.
• Excellent communication skills and customer focus.
• Experience with Microsoft Office applications.
• Ability to work on own initiative and manage flexibility.
• Applicants must hold a full UK driving licence.

Responsibilities

• Lead a team of Civil Enforcement Officers and coordinate daily operations.
• Conduct daily briefings and monitor KPI performance.
• Lead by example and supervise rostering and task allocation.
• Handle escalated queries from colleagues and the public.
• Patrol public car parks and streets and issue tickets for improper parking.

Skills

Supervisory experience

Communication skills

Microsoft Office

Customer-focused

Initiative

Flexible hours

Full UK driving licence

Job description

Supervisor

Here at NSL, part of Marston Holdings Ltd., we are not just the “parking people”;we are so much more than that. Our team of highly trained frontline colleagues and back-office support team members provide outsourced business services to the public and private sectors. These include comprehensive parking and street management solutions that contribute to creatinga great placeto work and live.

We are looking for aSupervisorto join our fantastic team!

Within this role you will lead a team of Civil Enforcement Officers, carry out daily briefings, deal with escalated queries from both your colleagues and members of the public, and tracking KPIs. On top of this responsibility, you will also be performing the valuable duties carried out by a Civil Enforcement Officer – patrolling public car parks and streets, advisingmembers of the public and issuing tickets to incorrectly parked vehicles.

What you will be doing:

• You will work with the managers to supervise and coordinate the team ensuring the service is fully operational on a day-to-day basis.
• Leading,supportingand rostering theCivil Enforcement Officers team
• Carrying out daily briefings
• Leading by example
• Dealing with escalatedqueriesfrom team colleagues and members of the public
• Patrolling public car parks and streets, issuing tickets to incorrectly parked vehicles

What we are looking for:

• Previoussupervisoryorteam leadingexperience
• Excellentcommunicationskills
• Experience of working with Microsoft Office
• Customer-focused
• Ability to work on own initiative
• Ability toworkflexible hoursincluding evenings and weekends
• All applicants applying for this role must hold a full UK driving licence. Applicants who do not hold a full UK driving licence will not be considered.

Working Hours

• 42.5 hours per week
• 5 days on 2 days off
• 8.5 hour shifts between 6:30 and 22:30

What’sin it for you?

• Competitive days holiday + bank holidays
• Enhanced Maternity and Paternity Package NB subject to eligibility criteria
• Health Cash Back Plan
• Staff benefits designed to suit you,from discounts on high street and online shopping to travel, socialising and wellbeing
• Pension Scheme
• Full Uniform provided

About Us

Marston Holdings (including our NSL brand) delivers leading technology-enabled services to support communities, government and private sector partners. Our Transportation team helps keep streets safe, accessible, and welcoming — you’ll recognise us as the friendly faces out and about in your local area.

New starters will be subject to clearance through the Disclosure and Barring Service and a County Court Judgment check. In addition, the post holder is expected to keep the Company updated if their personal circumstances change.

We are an equal opportunity employer, which means we will consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees.

INDT