Supervisor

Marston Holdings; Winchester; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Pension scheme

Staff discounts

Holiday entitlement and bank holidays

Job summary

NSL, part of Marston Holdings Ltd., is seeking a Supervisor to lead a team of Civil Enforcement Officers and support daily operations in Winchester. You will conduct briefings, monitor KPIs, and handle escalated queries while also performing officer duties on patrol and issuing Penalty Charge Notices where appropriate.

This hands-on leadership role requires a full UK driving licence and flexibility to travel between sites, with a focus on maintaining safe, well‑managed public spaces in the local

Qualifications

• Previous experience in a supervisory/management role.
• Excellent communication skills.
• To be self-motivated and customer-focused.
• A love of working outdoors.
• Ability to work shifts.
• Ability to work on own initiative.
• Experience of working with Microsoft Office.

Responsibilities

• Lead and support a team of Civil Enforcement Officers, conducting daily briefings and monitoring KPIs.
• Carry out Civil Enforcement Officer duties, including patrolling streets and car parks and engaging with the public.
• Issue Penalty Charge Notices where appropriate and handle escalated queries from colleagues and the public.

Skills

Supervisory Experience

Communication skills

Self-motivated

Outdoor work

Shift work

Initiative

MS Office

Job description

Supervisor

Here at NSL, part of Marston Holdings Ltd., we are much more than the "parking people." Our dedicated frontline and back-office teams deliver a range of outsourced services to both the public and private sectors, including parking and street management solutions that help create safer, cleaner, and better places to live and work.

We are looking for a Supervisor to join our fantastic team. In this role, you will lead and support a team of Civil Enforcement Officers, conducting daily briefings, monitoring KPIs, and managing escalated queries from both colleagues and members of the public. Alongside your supervisory responsibilities, you will also carry out Civil Enforcement Officer duties, including patrolling public streets and car parks, engaging with members of the public, and issuing Penalty Charge Notices where appropriate. This is a hands‑on leadership role where you will play an important part in supporting your team while helping to maintain safe, accessible, and well‑managed public spaces within the local community.

• Applicants must hold a full UK driving licence, as the role requires some travel between sites and locations. The successful candidate will need to be mobile and able to drive as part of their day-to-day responsibilities***.

What do you need to be a Supervisor?

• Previous experience in a supervisory/management role
• Excellent communication skills
• To be self-motivated and customer-focused
• A love of working outdoors
• Ability to work shifts
• Ability to work on own initiative
• Experience of working with Microsoft Office

What’s in it for you?

• Competitive days' holidayplus bank holidays
• Colleague benefits designed to suit you - from discounts on retail shopping, travel and socialising to health & wellbeing
• Enhanced Maternity & Paternity package (subject to eligibility criteria)
• Pension Scheme

New starters will be subject to clearance through the Disclosure and Barring Service. In addition, the post holder is expected to keep the Company updated if their personal circumstances change.

We are an equal opportunity employer, which means we will consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we are committed to creating an inclusive environment for all employees.

INDT