Supervisor

Marston Holdings; Greater London; On-site; GBP 26,000 - 33,000; Full time

Benefits offered by this job

Competitive holiday entitlement

Maternity/Paternity package

Health Cash Back Plan

Pension scheme

Uniform provided

Staff discounts and wellbeing benefits

Job summary

NSL, part of Marston Holdings Ltd., is seeking a Supervisor to lead a team of Civil Enforcement Officers, supervise daily operations and manage escalated queries from colleagues and the public.

You will patrol public car parks and streets, issue tickets to incorrectly parked vehicles, and work 42.5 hours per week with a 5 days on 2 days off schedule; a full UK driving licence is required. The role offers an opportunity to contribute to community safety and professional development.

Qualifications

• Previous supervisory or team leading experience.
• Excellent communication skills.
• Experience with Microsoft Office.
• Customer-focused and able to work on own initiative.
• Flexible hours including evenings and weekends.
• Full UK driving licence required.

Responsibilities

• Supervise and coordinate the Civil Enforcement Officers team to keep the service fully operational day-to-day.
• Lead, support and roster the Civil Enforcement Officers team.
• Carry out daily briefings.
• Lead by example.
• Deal with escalated queries from team colleagues and members of the public.
• Patrol public car parks and streets, issuing tickets to incorrectly parked vehicles.

Skills

Supervisory experience

Communication skills

MS Office

Customer-focused

Initiative

Flexible hours

Full UK driving licence

Tools

Microsoft Office

Job description

Here at NSL, part of Marston Holdings Ltd., we are not just the “parking people”; we are so much more than that. Our team of highly trained frontline colleagues and back-office support team members provide outsourced business services to the public and private sectors. These include comprehensive parking and street management solutions that contribute to creating a great place to work and live.

We are looking for a Supervisor to join our fantastic team!

Within this role you will lead a team of Civil Enforcement Officers, carry out daily briefings, deal with escalated queries from both your colleagues and members of the public, and tracking KPIs. On top of this responsibility, you will also be performing the valuable duties carried out by a Civil Enforcement Officer - patrolling public car parks and streets, advising members of the public and issuing tickets to incorrectly parked vehicles.

What you will be doing:

• You will work with the managers to supervise and coordinate the team ensuring the service is fully operational on a day-to-day basis.
• Leading, supporting and rostering the Civil Enforcement Officers team
• Carrying out daily briefings
• Leading by example
• Dealing with escalated queries from team colleagues and members of the public
• Patrolling public car parks and streets, issuing tickets to incorrectly parked vehicles

What we are looking for:

• Previous supervisory or team leading experience
• Excellent communication skills
• Experience of working with Microsoft Office
• Customer-focused
• Ability to work on own initiative
• Ability to work flexible hours including evenings and weekends
• All applicants applying for this role must hold a full UK driving licence. Applicants who do not hold a full UK driving licence will not be considered.

Working Hours

• 42.5 hours per week
• 5 days on 2 days off
• 8.5 hour shifts between 6:30 and 22:30

What’s in it for you?

• Competitive days holiday + bank holidays
• Enhanced Maternity and Paternity Package NB subject to eligibility criteria
• Health Cash Back Plan
• Staff benefits designed to suit you, from discounts on high street and online shopping to travel, socialising and wellbeing
• Pension Scheme
• Full Uniform provided

About Us

Marston Holdings (including our NSL brand) delivers leading technology-enabled services to support communities, government and private sector partners. Our Transportation team helps keep streets safe, accessible, and welcoming — you’ll recognise us as the friendly faces out and about in your local area.

New starters will be subject to clearance through the Disclosure and Barring Service and a County Court Judgment check. In addition, the post holder is expected to keep the Company updated if their personal circumstances change.

We are an equal opportunity employer, which means we will consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees.

INDT