Customer Service Officer

SG Fleet AU; Birmingham; On-site; GBP 21,000 - 26,000; Full time

Job summary

SG Fleet AU in Birmingham is seeking a proactive Customer Services Administrator to support the existing client base and assist in developing business opportunities, ensuring excellent service and accurate administration. It also involves supporting reporting activities and contributing to process improvements.

You will process requests, resolve complaints, maintain data, and build knowledge of SG Fleet's products and services to advise customers effectively; you will collaborate with colleagues

Qualifications

• Demonstrated experience in customer relations/sales in an office-based environment.
• Strong team orientation and effective verbal and written communication.
• Ability to resolve problems to complete resolution in a timely, effective manner.
• Strong organisational and prioritisation skills and numerical abilities.
• Ability to share knowledge and coach team members.

Responsibilities

• Process customer requests on behalf of or via other teams/ parties.
• Build knowledge of SG Fleet's products, processes, contract types and services and provide support and advice to customers on these.
• Resolve customer complaints.
• Assist with customer reporting and data analysis as required with accuracy.
• Maintain system data entry.
• Apply Customer Service best practice.

Skills

Customer relations

Team oriented

Verbal communication

Written communication

Problem solving

Organisational skills

Numerical skills

Education

GCSE Maths and English or equivalent

Job description

Role Purpose...

This position is responsible for ensuring excellent customer service and efficient administration of the existing client base. It will also include assisting and developing business opportunities.

Key Accountabilities...

• Process customer requests on behalf of or via other teams/ parties
• Build your knowledge and understanding of SG Fleet's products, processes, contract types and services and provide support and advice to customers on these.
• Resolve customer complaints.
• Assist with customer reporting and data analysis as required with accuracy.
• Maintain system data entry.
• Apply Customer Service best practice.

Skills and Experience...

• Demonstrated experience in customer relations/sales in an office based environment.
• Strong team orientation
• Effective verbal and written communication
• Ability to resolve problems through to complete resolution in a timely, effective manner.
• Strong organisational and prioritisation skills.
• Demonstrated technical/numerical skills.
• Ability to share knowledge and coach team members.
• GCSE in Maths and English or equivalent

This role with SG Fleet will be based at the Hampden in Arden office location.