Customer Service Coordinator

Transmission Developments Co (GB) Ltd; Poole; On-site; GBP 20,000 - 26,000; Full time

Benefits offered by this job

Free on-site parking

Company pension

Birthday off

Holiday rise with service

Job summary

Transmission Developments Co (GB) Ltd is seeking a Customer Service Coordinator to join our Poole office. You will handle customer enquiries by phone and email, assist with quotes and orders, and keep records up to date in a busy office environment.

The role is full-time, Monday to Friday, 9am-5pm with 37.5 hours per week. We offer a supportive team, on-site parking, and a clear training plan to help you settle in quickly.

Qualifications

• Immediate start with permanent contract.
• Excellent communication and customer service skills.
• Willingness to learn and train.

Responsibilities

• Speak with customers by phone and email.
• Assist with quotes and process orders.
• Track customer requests and follow up.
• Support the wider customer service team.
• Keep records accurate and up to date.
• Coordinate without cold calling or direct sales.

Skills

Communication

Teamwork

Numeracy

Accuracy

Multi-tasking

Organisation

Education

GCSE or equivalent

Tools

MS Office

Job description

Customer Service Coordinator

Location: Hamworthy/Poole

Hours: Full-time, Monday to Friday, 9am-5pm

We are looking for a friendly and organised person to join our office team in a customer service role. This is a great opportunity for someone who enjoys working with people and wants a steady, office-based position. This is a permanent office based role within a well-established and successful business.

What you'll be doing:

• Speaking with customers by phone and email
• Helping prepare quotes and process orders
• Keeping track of customer requests and following up where needed
• Supporting the wider customer service team with day-to-day tasks
• Keeping records accurate and up to date
• This is a customer service and co-ordination role - no cold calling or direct sales.

What we're looking for:

• A positive attitude and a willingness to learn
• Comfortable speaking to people and providing good customer service
• Basic computer skills and attention to detail
• Able to work well as part of a team
• No specialist product knowledge is required - full training will be provided.

What's in it for you:

• Friendly, supportive team environment
• Full training provided
• Free on-site parking
• Company pension
• 20 days holiday plus bank holidays, increasing with service
• Your birthday off as an extra holiday (subject to conditions)

Whilst previous office or customer service experience is helpful it is not essential - we welcome applications from people looking to develop their skills or move into an office-based role.

Hours:

Mon-Fri 9-5pm, 37.5 hours/week

Benefits:

Free parking. Company pension scheme.

Holiday:

20 days holiday, rising at 1 day per year to a max 25 days after 5 years continuous service (PLUS bank holidays). You also get your birthday day off as holiday (subject to conditions).

Skills Required:

Communication, Teamwork, Numeracy, Accuracy, Multi-tasking, Organisation

Existing Qualifications (Edu/Certs/Driving):

GCSE or equivalent.

Start Date:

Immediate

As this is a salaried, permanent non-sales role, we pay a competitive salary, but no commission - if you are looking for a commission-based sales role, this is not the role for you