Customer Service & Mobility Station Assistant

Network Rail; Glasgow; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Generous annual leave entitlement

Pension schemes

Discounted leisure travel for you and/

Rail and Underground season ticket 75%

Volunteer or carers leave

Job summary

Network Rail in Glasgow Central is seeking a Customer Service Assistant to provide a highly visible, friendly presence and deliver safe, secure, and welcoming service to passengers and staff.

You will perform station operations duties, assist travellers including those with accessibility needs, conduct patrols with the British Transport Police, and participate in emergency and crowd-management duties. This is a full-time permanent role based at Glasgow Central.

Qualifications

• Educated to GCSE or equivalent in English and maths.
• Experience in customer-facing roles is preferred.
• Ability to communicate clearly with diverse groups of people.

Responsibilities

• Provide a highly visible point of contact for station users.
• Undertake regular station checks and assist with safety and security procedures.
• Respond to incidents and assist with emergencies and crowd management.
• Support passengers, including those with reduced mobility or accessibility needs.
• Operate mobility assistance equipment where trained and safe to do so.

Skills

Customer service

Accessibility

Safety

Security

Teamwork

Education

GCSE English and Maths

Job description

Network Rail in Glasgow Central is seeking a Customer Service Assistant to provide a highly visible, friendly presence and deliver safe, secure, and welcoming service to passengers and staff.

You will perform station operations duties, assist travellers including those with accessibility needs, conduct patrols with the British Transport Police, and participate in emergency and crowd-management duties. This is a full-time permanent role based at Glasgow Central.