Train Service Delivery Manager

Scotrail; Scotland; On-site; GBP 52,000 - 68,000; Full time

Benefits offered by this job

Final Salary Pension

Free rail travel for you and family

Enhanced sick pay

Life Insurance 4x salary

Lifestyle benefits

Job summary

ScotRail is recruiting for a Train Service Delivery Manager to oversee day-to-day rail service delivery across Scotland. You will monitor real-time train services, make rapid operational decisions, and coordinate with colleagues and external partners to minimise disruption and maintain an On Time Railway.

The role requires the ability to work under pressure, strong communication skills, and a proactive approach to problem solving in a dynamic transport environment.

Qualifications

• Ability to work under pressure and make quick decisions in a fast-paced operational environment.
• Experience in assessing information and making informed decisions in real time.
• Effective communication skills and ability to build relationships with stakeholders.
• Ability to influence and collaborate to support operational decision-making.
• Independent working style with contribution to a wider team.
• Proactive problem solving with adaptability to changing priorities.
• Knowledge of railway geography, signalling systems and traincrew working conditions.

Responsibilities

• Monitor and manage train services in real time to ensure safe, reliable operations.
• Make operational decisions to minimise disruption and support On Time Railway goals.
• Collaborate with colleagues and industry partners to manage incidents and service delivery.
• Assess unplanned events (weather, network issues) and mitigate impact.
• Contribute to performance management and resilience of the railway.

Skills

Decision making under pressure

Real-time assessment

Stakeholder communication

Collaborative work

Proactive problem solving

Railway operations knowledge

Job description

With more than 5,000 employees, ScotRail plays a vital role in serving the people and communities of Scotland. We recognise a modern and diverse workforce, encouraged to use their talents, and develop their skills, is integral to our success in serving and reflecting the communities of Scotland. We are committed to being a diverse and inclusive employer and have also set ourselves ambitious sustainability targets including having a carbon-free railway in Scotland by 2035.

As a Train Service Delivery Manager, you'll play a key role in the day-to-day delivery of Scotland's railway, helping to ensure customers receive a safe, reliable and efficient service.

Based within ScotRail Control, you'll monitor and manage train services in real time, making operational decisions that support service delivery and minimise the impact of disruption. Working closely with colleagues and industry partners, you'll contribute to the effective management of incidents and help maintain the safe and efficient operation of the railway.

This is a critical role in ensuring ScotRail's train services continue to run with minimal disruption through the effective assessment and mitigation of unplanned events, including adverse weather, network issues and train delays.

This is a fast-paced and varied role where no two days are the same. Through effective decision-making, communication and collaboration, you'll help maintain service resilience and support the delivery of an On Time Railway.

What you bring

• The ability to work effectively under pressure and make decisions in a fast-paced operational environment.
• Experience of assessing information and making informed decisions in real time.
• Effective communication skills and the ability to build positive working relationships with a range of stakeholders.
• The ability to influence and collaborate with others to support operational decision-making.
• The ability to work independently whilst contributing effectively as part of a wider team.
• A proactive approach to problem solving, with the ability to adapt to changing priorities and operational challenges.
• Knowledge of railway geography and signalling systems.
• Knowledge of traincrew working conditions and operating principles.
• Knowledge of traction, rolling stock and maintenance arrangements.
• An understanding of operational performance management and the role Control plays in delivering an On Time Railway.
• Experience or knowledge of railway operations, disruption management or service delivery environments.

Working Arrangements

Due to the nature of this role, successful candidates must be available to work a variety of shifts including days, nights and weekends based on a 35-hour contract.

What we offer you...

ScotRail offer an excellent rewards package including:

• Contributory Final Salary Pension scheme.
• Free and reduced rate rail travel for you and your family.
• Enhanced company sick pay and family leave including maternity, paternity and adoption.
• Life Insurance cover for 4 x annual salary when you join the pension scheme.
• Contributory lifestyle benefit options including discounts at hundreds of retailers, cycle to work scheme, discounted gym memberships and healthcare cashback plan.

Selection process

Assessment will be part of the recruitment process with successful candidates invited to attend a competency-based interview. All offers are subject to candidates passing a medical questionnaire and satisfactory pre-employment checks which include criminal record check and 3 years occupational history check.

Online Information Sessions

ScotRail is seven times accredited as a Top Employer and a Disability Confident Employer. We value, celebrate, and respect the diversity our people and aim to inspire, attract, retain, and develop the best talent. Because we value diversity and the benefits it brings, we want to continue improving the diversity of our people and particularly welcome applications from women, young people, LGBT+ people, people with a disability, and people from ethnically diverse backgrounds.

Please note that due to the volume of interest received these vacancies could close prior to the published date.