GWR 2026 - Possessions Paddington

Adecco; Greater London; On-site; GBP 15,000 - 22,000; Part time

Job summary

Adecco is currently recruiting Customer Service Assistants to support customers at Paddington Station during planned railway engineering works. You will be the first and last contact on a passenger’s journey, offering assistance, directions and travel information while replacement buses operate in place of trains.

Shifts run 08:00–14:00 or 14:00–22:00 with potential for additional patterns. You must be available for all stated dates and possess good spoken English, reliable punctuality, and a

Qualifications

• Must be 18 years or older.
• Physically able to stand and walk for extended periods.
• Right to Work in the UK.
• Good spoken English and clear communication skills.
• Able to commit to all required working dates.

Responsibilities

• Meeting and greeting customers as they enter and leave the station.
• Assisting customers with travel information and general enquiries.
• Supporting passengers who require additional assistance.
• Helping customers locate replacement bus services.
• Maintaining a safe station environment.
• Providing a friendly, professional and approachable service at all times.

Skills

Customer service

Communication skills

Right to Work in UK

Reliability

Job description

Customer Service Assistant - Paddington Train Station

We are recruiting Customer Service Assistants to support customers at Paddington Station during planned railway engineering works.

As the first and last point of contact on a customer's journey, you will play a vital role in providing assistance, directions and travel information while replacement bus services operate in place of trains. This is a fast-paced and rewarding role where delivering outstanding customer service and ensuring passenger safety are our top priorities.

Pay rate: £13.45

Dates

• 27th November 2026 to 30th November 2026
• 24th December 2026 to 3rd January 2027
• Excluding Christmas Day and Boxing Day

You must be available to commit to all required dates to be considered for this role.

Shift Times

• 08:00 - 14:00
• 14:00 - 22:00
• Additional shift patterns may be available depending on operational requirements.

Important Location Requirement

Due to the nature of these engineering works and replacement transport arrangements, applicants must live locally to Paddington Station or have a reliable means of travelling to and from work.

What You'll Be Doing

• Meeting and greeting customers as they enter and leave the station.
• Assisting customers with travel information and general enquiries.
• Supporting passengers who require additional assistance.
• Helping customers locate replacement bus services.
• Maintaining a safe station environment.
• Providing a friendly, professional and approachable service at all times.

Essential Requirements

• Applicants must be aged 18 years or over.
• Applicants must be physically fit and capable of standing and walking for extended periods.
• Applicants must hold a valid Right to Work in the UK.
• Applicants must have good spoken English and clear communication skills.
• Applicants must be able to commit to all required working dates.
• Applicants must be reliable, punctual and professional.

Railway Safety Requirements

Please note that a zero-alcohol and zero-drugs policy applies to all railway operations. Any employee reporting for duty under the influence of alcohol or drugs will not be permitted to work and may be subject to removal from the assignment.

If you're enthusiastic, customer-focused and available for the full duration of this festive assignment, we'd love to hear from you.

Equal Opportunity Statement

The Adecco Group UK & Ireland is an Equal Opportunities Employer.