Station Customer Service Champion | Safety & Support

Network Rail; Leeds; On-site; GBP 23,000 - 28,000; Full time

Job summary

Network Rail in Leeds is seeking a Station Operations professional to join the Leeds Managed Station team on a permanent, full-time basis. The role focuses on delivering excellent customer service to passengers and station users while maintaining safety and compliance across station operations.

The ideal candidate will have GCSE English and Maths, proven experience in a customer-facing environment, and the ability to work effectively as part of a team.

Qualifications

• GCSE English and maths are required.
• Experience in customer-facing environments is essential.
• Ability to communicate clearly in writing and speaking.

Responsibilities

• Provide a highly visible point of contact for station users, delivering excellent customer service to visitors, contractors, retailers, TOCs and passengers.
• Conduct regular station checks for contractor compliance, security, safety and equipment, completing audit paperwork as required.
• Respond to and record emergencies and incidents involving the public and industry partners.
• Report faults, maintain records, and close actions as needed.
• Assist and provide information to customers travelling through the station.
• Check contractor risk assessments and method statements before issuing Permits to Work.
• Work with customers, authorities, and regulators to deter unauthorised access and manage safety.

Skills

Customer service

English fluency

Teamwork

Assertive communication

Education

GCSE English and Maths

Job description

Network Rail in Leeds is seeking a Station Operations professional to join the Leeds Managed Station team on a permanent, full-time basis. The role focuses on delivering excellent customer service to passengers and station users while maintaining safety and compliance across station operations.

The ideal candidate will have GCSE English and Maths, proven experience in a customer-facing environment, and the ability to work effectively as part of a team.