Customer Service Manager — Lead Multi-Brand Experience

Crew Clothing Company; Salcombe; On-site; GBP 32,000 - 42,000; Full time

Job summary

Crew Clothing Company is seeking a Customer Service Manager for Braunton to lead the Customer Service team across multiple brands, ensuring high service levels and a customer-first culture. You will monitor performance, onboard new members, and drive improvements in the customer journey.

The role emphasizes leadership, structured coaching, and collaboration with Retail, E‑Commerce, Logistics, and IT to resolve customer-impacting issues promptly.

Qualifications

• Strong leadership and people management abilities for a team across multiple brands.
• Excellent communication and interpersonal skills at all levels.
• Analytical mindset with a proactive approach to service challenges.

Responsibilities

• Oversee day-to-day performance of the Customer Service team across multiple brands, ensuring SLAs are met.
• Conduct regular quality assurance checks and improve the customer journey with data-led insights.
• Manage and enhance customer communication via social channels in partnership with Brand Team.

Skills

Leadership

People management

Communication

Analytical mindset

Multitasking

Tools

Zendesk

Job description

Crew Clothing Company is seeking a Customer Service Manager for Braunton to lead the Customer Service team across multiple brands, ensuring high service levels and a customer-first culture. You will monitor performance, onboard new members, and drive improvements in the customer journey.

The role emphasizes leadership, structured coaching, and collaboration with Retail, E‑Commerce, Logistics, and IT to resolve customer-impacting issues promptly.