Customer Service Manager - Lead & Elevate Internal Sales

Smart10 Ltd, Trading as SMT Recruitment; Hoddesdon; On-site; GBP 41,000 - 50,000; Full time

Job summary

SMT Recruitment in Hoddesdon, England is seeking a Customer Service Manager to lead and develop the internal sales team, ensuring high standards of customer service and performance.

You will set KPIs, monitor targets, and work closely with sales, logistics and warehousing to deliver a smooth service. The role is office-based, 40 hours per week, typically 8:30am-5pm.

The successful candidate will bring leadership, CRM experience and a proactive approach to continuous improvement.

Qualifications

• Management experience in customer service or internal sales.
• Strong leadership, coaching and communication skills.
• Experience using CRM systems; Kerridge is a bonus.
• Commercial mindset focused on customer needs and service.
• Excellent organisation and attention to detail.

Responsibilities

• Lead, motivate and develop the internal sales team
• Set and monitor KPIs, targets and performance reviews
• Support sales growth and maintain strong commercial awareness
• Build excellent customer relationships and understand their needs
• Work closely with sales, logistics, warehousing and other departments to ensure a smooth service
• Identify opportunities to improve processes and make things work more efficiently
• Organise training and support the development of team members
• Use CRM systems to maintain accurate information and support the department

Skills

Leadership

Coaching

CRM experience

Communication

Tools

Kerridge

Job description

SMT Recruitment in Hoddesdon, England is seeking a Customer Service Manager to lead and develop the internal sales team, ensuring high standards of customer service and performance.

You will set KPIs, monitor targets, and work closely with sales, logistics and warehousing to deliver a smooth service. The role is office-based, 40 hours per week, typically 8:30am-5pm.

The successful candidate will bring leadership, CRM experience and a proactive approach to continuous improvement.