Customer Service Manager – Inventory & Process Improvement

WE Talent

Colchester

On-site

GBP 45,000 - 50,000

Full time

3 days ago

Be an early applicant

Application generator

Don’t send a generic resume — generate a resume and cover letter tailored to this exact role.

Get past ATS filters

Benefits offered by this job

Share of company bonus

Job summary

WE Talent is recruiting a Customer Services Manager for a fully office-based role in Colchester. You will take ownership of the Customer Service function, lead and develop the team, and work closely with Sales, Production, Operations and Technical teams to improve processes and the customer journey.

The role will involve inventory and stock management, monitoring lead times and order fulfilment, implementing new systems, reporting KPIs, and maintaining high service standards.

Qualifications

Proven experience leading a Customer Service team.
Strong inventory/stock management experience in manufacturing.
Experience implementing or improving processes and SOPs.
Proficient with CRM/ERP and order management systems.
Excellent communication and cross‑functional collaboration.

Responsibilities

Lead and develop the Customer Service team and set KPIs.
Oversee orders from enquiry to fulfilment and manage escalations.
Monitor inventory levels and ensure stock availability.
Collaborate with Sales, Production, and Operations to align demand.
Improve customer service processes and SOPs.
Support CRM implementation and data-driven improvements.

Skills

Leadership experience

Inventory management

CRM/ERP systems

Team development

Cross-functional collaboration

Data & KPI reporting

MS Office

German language (adv)

Tools

CRM systems

ERP systems

Job description

The role will involve inventory and stock management, monitoring lead times and order fulfilment, implementing new systems, reporting KPIs, and maintaining high service standards.

Get your free, confidential resume review.

or drag and drop your file here.