Customer Service Manager: Lead Growth, CRM & Cross-Sell

React Recruitment Ltd; Colchester; On-site; GBP 40,000 - 50,000; Full time

Benefits offered by this job

25 days leave

Birthday day off

Job summary

React Recruitment Ltd in Colchester is seeking an ambitious Customer Service Manager to lead the customer service team and design modern processes. You will oversee day-to-day operations, mentor staff, and drive CRM/ticketing implementations to support sales through upselling and cross-selling.

The role requires proven leadership in a customer service management position, experience with Microsoft Dynamics/Business Central, export knowledge, and a proactive approach to continuous improvement.

Qualifications

• Proven leadership in a Customer Service Manager role.
• Experience rolling out new software, systems and procedures.
• Advanced proficiency in customer support tools and workflow automation.
• Experience handling exports and shipping quotes.
• Background in manufacturing, packaging or similar.
• Experience supporting B2B customers, distributors or public sector organizations.
• Knowledge of ISO standards or quality compliance.

Responsibilities

• Lead and mentor the customer service team and build modern departmental processes.
• Oversee day-to-day operations and CRM/ticketing system implementations.
• Collaborate cross-functionally to support sales through upselling and cross-selling initiatives.

Skills

Leadership

CRM implementation

Microsoft Dynamics/BC

Workflow automation

Exports & shipping quotes

Problem solving

ISO standards

B2B support

German language (advantage)

Cross-functional collaboration

Tools

Microsoft Dynamics / Business Central

Job description

React Recruitment Ltd in Colchester is seeking an ambitious Customer Service Manager to lead the customer service team and design modern processes. You will oversee day-to-day operations, mentor staff, and drive CRM/ticketing implementations to support sales through upselling and cross-selling.

The role requires proven leadership in a customer service management position, experience with Microsoft Dynamics/Business Central, export knowledge, and a proactive approach to continuous improvement.