Customer Service Manager: Growth & Progression

DX Network Services; Plympton; On-site; GBP 30,000 - 46,000; Full time

Benefits offered by this job

Competitive Rates of Pay

Company Funded Health Cash Plan

Holidays: 25 days increasing with len​

Long Service Recognition scheme

Enhanced Maternity & Paternity

Company Pension Scheme

Life Assurance

Employee Assistance programme incl. 24

DX Discounts Portal

Excellent opportunities for career...

Job summary

DX is seeking a Customer Service Manager to lead the Customer Services team, driving exceptional customer experiences across touchpoints and ensuring service levels are consistently met.

You will partner with Account Managers and General Managers to implement continuous service improvements, coach staff, and promote a proactive, energetic service culture. The role emphasizes strong communication and a hands-on approach to resolving issues quickly.

Job description

DX is seeking a Customer Service Manager to lead the Customer Services team, driving exceptional customer experiences across touchpoints and ensuring service levels are consistently met.

You will partner with Account Managers and General Managers to implement continuous service improvements, coach staff, and promote a proactive, energetic service culture. The role emphasizes strong communication and a hands-on approach to resolving issues quickly.