Customer Service Manager - Airdrie

Morrisons; Airdrie; On-site; GBP 30,000 - 40,000; Full time

Job summary

An established industry player is seeking a dynamic Customer Service Manager to enhance customer satisfaction and drive team performance. You will lead a dedicated team, ensuring exceptional service and market-leading availability in a fast-paced retail environment. With a focus on training and development, you will empower colleagues to excel and foster strong relationships across departments. This role offers a competitive salary, generous bonuses, and comprehensive benefits, including private healthcare and family-friendly policies. If you are passionate about customer service and team leadership, this is the perfect opportunity for you to make a significant impact.

Benefits

Generous Bonus

Attractive Pension Scheme

Private Healthcare

Colleague Discount

26 Weeks Maternity Leave

Neonatal Leave

Fertility Leave

Qualifications

• Experience managing a team in a fast-paced environment.
• Excellent communication skills to share knowledge and best practices.

Responsibilities

• Lead and empower colleagues to deliver outstanding customer service.
• Manage all people routines, including scheduling and performance.

Skills

Team Management

Customer Service Excellence

Communication Skills

Flexibility and Adaptability

Active Listening

Job description

We Make Morrisons…
From a Bradford market stall to the UK’s fifth largest supermarket, we are proud to be the Yorkshire food retailer serving customers across the UK with almost 500 stores and an online home delivery service.

Our business mainly focuses on food & grocery. Uniquely, we source & process most of the fresh food we sell through our own manufacturing facilities.

We’re recruiting for a high-performing Customer Service Manager to help our business continue to grow and succeed.

Customers are always at the heart of everything we do. That’s why we need the best, always leading by example and showcasing exceptional customer service.

Reporting into the Store Manager, you will also:

• Lead and empower colleagues to always put the customer first and deliver outstanding customer service
• Listen and respond to customer feedback and react accordingly
• Ensure market-leading availability across the store
• Work with other Managers to lead a supportive and performance-driven department
• Manage all people routines, including scheduling, absence, performance, and talent conversations
• Deliver training to ensure the team has the capability and confidence to perform their roles
• Enable colleagues to work confidently across various departments
• Identify and develop talent within the department
• Build effective relationships with other departments
• Lead colleagues to work with purpose, delivering outstanding performance against targets
• Take a leadership role within the store
• Plan resources thoroughly

How do we say thank you?

You will play a vital role in our business and have a significant impact on our success. In return, you will receive excellent training, support, and ongoing development, along with a competitive salary and superb benefits package.

Want more?

Our benefits include a generous bonus, an attractive pension scheme, private healthcare, and a colleague discount. We also offer family-friendly policies such as 26 weeks maternity and adoption leave, neonatal and fertility leave.

No doubt you'll have shopped in our stores before, but why not explore some of the areas our customers don't see, like our warehouses and canteens, through our 360 tour.

About you

Whether you have experience in retail, hospitality, service industries, or travel & tourism, if you are passionate about delivering exceptional customer service, we want to hear from you.

What do we need from you?

• Experience managing a team in a fast-paced environment
• Excellent communication skills to share knowledge and best practices
• Ability to build and maintain relationships with key stakeholders
• Flexibility and adaptability to change
• Active listening skills to respond effectively to customers and colleagues

We are an equal opportunities employer and welcome applications from all sections of the community.

About us

For over 125 years, we have been shopkeepers committed to providing a great shopping experience. With just under 500 stores across the UK, our team works together to offer food essentials, excellent service, and a lively shopping environment. Our customers keep coming back because of our focus on freshness, with more fresh food prepared in-store than any other supermarket.

At Morrisons, we believe in investing in our colleagues through industry-leading training programs. Many store managers started on the shop floor, which helps them support colleagues and serve customers effectively.